e-Books Shift Supervisor

Goodwill of Western and Northern CT is looking for a motivated, ambitious, analytical, and strong team player to help supervise our successful and growing E-Commerce department. The Shift Supervisor supervises the E-Books staff to ensure that all production and sales goals are met.

What Goodwill can offer you:

• Opportunities for career advancement 
• Company-paid professional development and training
• A benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)
• These benefits available 1^st of the month, following 30 days of employment
• Two (2) weeks’ vacation, four (4) personal days, and seven (7) days of sick time
• Up to $3,000 in qualified Tuition Reimbursement
• Nine (9) Paid holidays
• 403(b) Retirement Savings Plan, including Employer Match 
• 50% Employee Discount 
• Anniversary Recognition Program - $50 Swag Store credit at 1 year and increasing financial awards every 5 years
• $200 Referral Program (for every candidate hired that you refer to Goodwill) 

Essential Job Functions:

1. Supervise floor staff in collaboration with eCommerce Managers, ensuring production workflows are optimized and output goals are consistently met.
2. Open and/or close the eBooks department as scheduled, ensuring proper hand-off and security protocols.
3. Pull, shelve, and prepare items for shipment according to established standards and timelines.
4. Troubleshoot and resolve problematic orders and customer complaints quickly and professionally.
5. Communicate regularly with retail store locations to maintain proper sourcing of goods and replenish eBooks inventory.
6. Assist eCommerce Managers in responding to customer inquiries via designated platforms.
7. Maintain professionalism and positive communication with customers, store teams, and internal stakeholders.
8. Ensure a clean, safe, and organized work environment is maintained at all times.
9. Promote a cooperative and team-oriented work environment by supporting colleagues, sharing knowledge, and fostering a culture of mutual respect.
10. Exhibit strong interpersonal skills to effectively lead and motivate team members.
11. Follow all agency policies, procedures, and safety standards.
12. Perform additional job-related duties as assigned by management.

Job Requirements:

• Prior experience in E-Commerce is strongly preferred.
• High school diploma or GED.
• Basic computer skills and knowledge of the internet, Microsoft Office Suite.
• Attention to detail.

Working Conditions:

• Able to work in a warehouse environment.

Physical Requirements:

• Physical stamina to stand, walk, bend and reach.
• Must be able to lift over 40 pounds.