E-Books Associate

Goodwill of Western and Northern Connecticut is seeking driven individuals to join us in our mission to help others and serve our local communities. 

 The E-Books Associate works independently across all areas of the E-Books department and must be capable of both independent work and collaboration within a team environment. The E-Books Associate always ensures quality standards while preparing, listing items online, and fulfilling orders.

What Goodwill can offer you:

• Opportunities for career advancement 
• A benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)*
• These benefits available 1st of the month, following 60 days of employment*
• Two (2) weeks' vacation, four (4) personal days, and seven (7) days of sick time (For those working more than 20 hours a week)
• Up to $3,000 in qualified Tuition Reimbursement*
• Nine (9) Paid holidays (based on standard weekly hours)
• 403(b) Retirement Savings Plan, including Employer Match
• 50% Employee Discount 
• Anniversary Recognition Program - $50 Swag Store credit at 1 year and increasing financial awards every 5 years
• $200 Referral Program (for every candidate hired that you refer to Goodwill) 

*Only available for Full-Time Team Members

Responsibilities:

1. Sort, evaluate, and identify quality books and media for sale on multiple e-commerce platforms. 
2. Prepare written listings for items, ensuring accurate descriptions. 
3. Adhere to standard operating procedures while sorting items for appropriate sales disposition.  
4. Follow posting procedures while assigning listing numbers and placing items in the correct holding location. 
5. Retrieve items from the shipping pick list and prepare items for shipment. 
6. Properly photograph items to accurately market and represent them to online bidders.  
7. Communicate with customers via email and phone to address questions, concerns, and issues related to listed items. 
8. Meet or exceed daily listing production goals. 
9. Maintain a clean and orderly work environment. 
10. Follow all e-commerce policies and procedures. 
11. Foster a positive work atmosphere by communicating positively with customers, clients, co-workers, and management. 
12. Perform other duties as assigned.

Job Requirements:

• High school diploma or GED.
• Knowledge in Books and Media collectibles preferred
• Past experience in E-Commerce is strongly preferred.
• Basic computer skills and knowledge of the internet, Microsoft Office Suite.
• Experience using a digital camera, uploading and saving images.
• Attention to detail.

Physical Requirements:

• Physical stamina to stand, walk, bend and reach.
• Must be able to lift over 40 pounds.

Start your journey with Goodwill today by applying at gwct.org/about/work-here

Is this position not right for you? We can help you find the right one at Goodwill or any other employer through our Career Centers! Receive free career assistance services from Goodwill (including Resume Builds/Revisions, Online Job Searching Coaching, Interview Skills, and more) at gwct.org/career-coaching