What are the responsibilities and job description for the Workforce Readiness Trainer position at Goodwill of Western New York?
Job Details
Description
Now Hiring: Workforce Readiness Trainer and Site Lead (Cattaraugus, Chautauqua, Allegany)
Help people build the skills and confidence to succeed at work—through training focused on attitude, accountability, personal responsibility, workplace ethics, professional etiquette, and interpersonal skills.
What You’ll Do
Description
Now Hiring: Workforce Readiness Trainer and Site Lead (Cattaraugus, Chautauqua, Allegany)
Help people build the skills and confidence to succeed at work—through training focused on attitude, accountability, personal responsibility, workplace ethics, professional etiquette, and interpersonal skills.
What You’ll Do
- Facilitate Goodskills Career Builder Workforce Readiness training modules using engaging instruction (role plays, simulations, team exercises, discussions, videos, and lecture).
- Coach participants on resume creation, interviewing techniques, classroom participation, and professional workplace behaviors; provide one-on-one support as needed.
- Gather feedback from participants, training partners, and the business relationship manager; adapt training content to keep it relevant and high-impact.
- Supervise and support participants during experiential learning at offsite work locations; model professionalism and act as Goodwill of WNY’s representative at client sites.
- Use judgment to maintain participant safety offsite and evaluate participant conduct/performance, including program status decisions when needed.
- Maintain documentation, attendance, and ensure participant completion items (OSHA cards, certificates, resumes) are uploaded into CaseWorthy.
- Serve as Site Lead by coordinating cohort tours/presentations and managing onsite logistics (vehicle logs, gas cards/bus passes, clothing requests, and maintenance needs).
- A high-energy trainer who can build rapport, set expectations, and coach adults toward professional growth.
- Strong facilitator with the ability to adjust delivery style for different learning needs and group dynamics.
- Calm, organized, and confident using discretion and independent judgment while working offsite.
- Comfortable balancing training delivery with site coordination details and documentation accuracy.
- Mission-driven and aligned with purpose-driven work that changes lives through the power of work.
- Someone who lives our values: Own It
- Dare to Excel
- Be Bold
- Be Extraordinary
- Win Together
- Bachelor’s degree in education, business, human services, or related field preferred (relevant experience considered).
- 2 years’ experience as a trainer/training specialist (community-based training experience a plus).
- Proficiency with Microsoft Office (Word, PowerPoint, Outlook, Excel) and comfort using instructional tools/learning platforms.
- Strong presentation, communication, and interpersonal skills; bilingual abilities preferred.
- NYS Driver’s License and reliable transportation; ability to work occasional evenings/weekends.
- Full-time, non-exempt position. Salary range is $20-$24/hour based on experience.
- Competitive pay and benefits package.
- We regularly review our pay and benefits to stay competitive!
Salary : $20 - $24