Store Manager, Goodwill Industries of South Central Ohio

Overview
Join our dynamic team as a Store Manager and lead the charge in creating an exceptional shopping experience while driving operational excellence. In this vital role, you will oversee daily store operations, manage a dedicated team, and ensure that our retail environment is welcoming, organized, and efficient. Your leadership will inspire staff, optimize sales strategies, and uphold the organization’s mission to serve the community through innovative retail management. This position offers an exciting opportunity to make a meaningful impact while developing your management skills in a fast-paced, rewarding environment.

Responsibilities

• Assemble, manage, and nurture a team of employees focused on improving sales and providing world-class customer service in conformance with Goodwill of South Central Ohio’s policies and procedures.
• Maintain the store’s interior and exterior physical appearance in an attractive manner to increase sales and increase the percentage of return customers. Submit maintenance and IT requests for any issues that need addressed. Alert the Marketing and Communications Coordinator of any signage which may need replaced.
• Collaborate with the Director of Retail and DM and execute a production schedule to ensure a constant flow of new goods on the sales floor.
• Collaborate with the Director of Retail and DM to develop and execute policies and procedures for the prompt and efficient handling of donations.
• Ensure the proper handling of all monies by adherence to Goodwill of South Central Ohio policies and procedures.
• Bring to the attention of the Director of Retail and DM any suggestions or ideas to improve sales, collection of donations or the management of the team.
• Collaborate with the DGR District Manager and Director of Retail to promote sales using Facebook, email and/or text messaging. Facebook posts should be made using quality photos highlighting items in the stores at minimum three times a week.
• Adhere to and enforce all company policies and procedures and suggest changes as needed.
• Ensure compliance with all safety and security policies and procedures.
• Stay abreast of developments in the retail sector from outside sources.
• Other duties as assigned.
• Lead and motivate store staff to achieve sales goals, deliver outstanding customer service, and maintain high standards of store appearance and organization
• Oversee inventory management, including stock replenishment, merchandising, pricing accuracy, and inventory control to maximize sales opportunities
• Manage daily store operations such as cash handling, POS (Point of Sale) systems, payroll processing, bookkeeping, and shift scheduling
• Recruit, interview, and onboard new team members; provide ongoing training & development to enhance employee performance and engagement
• Implement marketing initiatives and promotional strategies to increase foot traffic and sales revenue
• Ensure compliance with safety regulations, company policies, and procedures; conduct regular audits and inspections
• Foster a positive team environment through effective communication skills, leadership, and conflict resolution

Requirements

• Proven management experience in retail sales or store management with supervising responsibilities
• Strong organizational skills with attention to detail in inventory control, merchandising, and cash handling
• Excellent communication skills; bilingual or multilingual abilities are a plus for serving diverse communities
• Proficiency in retail math, POS systems, purchasing processes, and retail management software
• Experience with employee orientation, interviewing techniques, training & development programs
• Knowledge of budgeting, sales management strategies, pricing techniques, and retail math principles
• Demonstrated leadership qualities with the ability to motivate teams and manage multiple priorities effectively
• Prior assistant manager or supervisory experience preferred; familiarity with grocery or thrift store operations is advantageous
• Exceptional analytical and decision-making skills; oral and written communications skills; systems analysis and evaluation skills.
• Demonstrated ability through prior experience to work and manage all types of people, including those with disabilities. A self-starter who can work independently and as a team player. Able to organize and carry out multiple duties without assistance. Able to deal with stressful situations.
• Pleasant personality and neat appearance.
• Demonstrated advanced proficiency with computers and software programs, such as Excel, Word, and cloud-based software. Experience with the Clover and other point-of-sale systems a plus.
• Must pass Goodwill-approved drug test. Will be subject to the company’s random drug testing procedures.
• Must pass a Goodwill-approved criminal background check and not appear on any government registries that track abusers or other such offenses.

Education and or Experience:

• High school diploma or GED

Physical Requirements:

Must be able to stoop, bend, reach over your head, climb ladder, and lift 25 pounds.

• Embark on a fulfilling career where your leadership transforms the shopping experience while supporting community growth. We value energetic professionals committed to excellence who are eager to develop their skills in a collaborative environment.

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $50,000