Business Development Representative

Good Place Holdings Charter

We will grow thriving and sustainable organizations and encourage other organizations to apply Good Place principles and values which aim at:

• Valuing people over financial profits,
• The members of our organization are cared for and flourish both in and outside our organization,
• Fostering covenantal relationships with our customers and suppliers
• The work we do to earn our living builds up Good Places in the communities where we work, and
• Ourselves and others can experience the continuing creation in us and through our activities      

SDMyers
 As a Good Place company, we strive every day to earn the undying loyalty of electric power system owners in a way that is safe and builds up a marketplace of reliable, low-cost electric systems.

Sales Purpose: To build strong and lasting relationships with SDMyers and electric power system owners, and position SDMyers as the preferred solution provider. To turn interest in SDMyers solutions into a commitment:

• Build relationships and manage interactions,
• Connect electric power system owners with the right fit solution,
• and Secure commitments

Position Purpose: The purpose of this role is to coordinate and fulfill all Sales activities involving new business sales orders, and commitments with customers.

Key Responsibilities

• Assist ERAM’s with the creation of new accounts and on-boarding of new customers.
• Determine and prioritize on-boarding activities based on customer size and potential.
• Work with customers, ERAM’s, and other interdepartmental contacts to finalize agreements, quotes, bids, proposals, and legal contracts.
• Facilitate the scheduling of oil testing by following-up on mail-in orders and retests during the first year.
• Assist with customer retention activity during the first year of opening a new account.
• Provide backup support and assistance to handling Customer Service emails, Live Chats, call-ins etc.
• Set up initial customer meetings during the first year to introduce all services and various team members to the account.
• Work with ERAM’s on strategic account plan for transitioning to DAC’s.  
• Determine how PO’s are obtained by the customer and document necessary customer contacts and procedures for future orders.
• Transition new account over to the DAC team for renewal work.
• Update information in the CRM and Navision after customer interaction.
• Performs other duties as requested.

Education and Experience

• High school diploma required.  Bachelor’s degree preferred.  
• Must have familiarity with Microsoft Office Suite (Word, Excel, and Power Point) and be able to navigate through general Windows applications. 
• Database experience preferred.
• Use of Salesforce a plus

Knowledge, Skills and Abilities

• Must possess excellent communication skills – e-mail/letter composition, comfortable speaking with customers by phone.
• General knowledge of SDM product and services.
• Personable, approachable, and collaborative; able to work well within a team and across functions.
• Ability to listen, acknowledge, and explore through open ended questions in order to better understand customer needs.
• Attention to detail, creative thinking, and professionalism.
• Must have a strong sense of team commitment, integrity, initiative which includes meeting deadlines, punctuality, and excellent follow through.
• Ability to coordinate multiple work tasks, work independently, and prioritize.
• Proficiency in Microsoft Office. 
• Proficiency in Sales Force CRM

Work Conditions

• The work for this position is conducted indoors, in a conventional office environment, in an office or cubicle workstation, with low noise. 

Physical Demands

While working, the ability to:

• perform work at workstation for extended periods of time, typically at least 8 hours a day, sometimes more or less if business needs require.
• occasionally lift objects up to 25 lbs.