Hotel Night Auditor

About Us
Good Nite Inn is a leading hotel chain renowned for providing comfortable, clean, and affordable accommodations across California's most popular destinations. With multiple locations near major attractions, we are dedicated to delivering exceptional guest experiences through friendly service and convenient lodging options.

Overview
We are seeking a dynamic and energetic Hotel Night Auditor to join our team! In this vital role, you will oversee overnight operations, ensure accurate financial record-keeping, and provide outstanding guest services during the night shift. Your enthusiasm and attention to detail will help create a welcoming environment for our guests while maintaining smooth hotel operations.

Duties

• Conduct nightly audits of all financial transactions, including room charges, payments, and adjustments, ensuring accuracy and completeness.
• Manage the front desk during overnight hours, assisting guests with check-ins, check-outs, and inquiries with professionalism and warmth.
• Respond promptly to guest requests, resolve issues efficiently, and ensure guest satisfaction through excellent customer service.
• Monitor security cameras and perform routine safety checks of the property to maintain a secure environment.
• Prepare detailed shift reports, including financial summaries, incident logs, and maintenance needs.
• Handle multi-line phone systems with proper phone etiquette to address guest needs or direct calls appropriately.
• Collaborate with housekeeping and maintenance teams to address any guest concerns or property issues promptly.

Qualifications

• Proven experience in hospitality or hotel operations, particularly in front desk or night audit roles.
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus.
• Familiarity with hotel management systems and multi-line phone systems.
• Excellent attention to detail for accurate financial reconciliation and record keeping.
• Ability to work independently during overnight hours while maintaining high energy levels and professionalism.
• Knowledge of hospitality best practices, guest relations, and phone etiquette is highly desirable.
• Previous experience in resort or hotel environments is preferred but not required.

Join us as a Hotel Night Auditor and be part of a vibrant team committed to delivering memorable experiences around the clock! Your dedication will help ensure our guests enjoy a safe, comfortable stay while you develop your skills in hospitality management.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Hotel: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Night audit: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• Calabasas, CA 91302 (Required)

Work Location: In person

Salary : $18 - $20