Front Desk Agent

Good Nite Inn offers comfortable, clean, and affordable lodging in prime California destinations. Known for friendly service and excellent value, our hotels are conveniently located near major attractions, making us a top choice for travelers seeking a memorable stay.

The Position

We are seeking an energetic and dedicated Front Desk Agent to be the welcoming face of our hotel. In this vital role, you will provide exceptional guest services, manage check-in and check-out processes, and ensure a smooth and enjoyable experience for all visitors. Your enthusiasm and professionalism will help create a positive atmosphere that keeps guests returning.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently.
• Handle guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system skills.
• Provide information about hotel amenities, local attractions, and services to enhance guest experience.
• Manage reservations accurately using hotel management software; update guest records as needed.
• Address guest concerns promptly, demonstrating strong customer service and guest relations skills.
• Maintain a tidy front desk area and ensure all guest-facing spaces are welcoming and organized.
• Support night audit procedures when required, ensuring accurate financial transactions and record-keeping.

Qualifications

• Proven experience in hospitality or hotel front desk operations.
• Bilingual or multilingual abilities to assist diverse guests effectively.
• Strong customer service skills with a friendly, approachable demeanor.
• Knowledge of hotel management systems and multi-line phone systems a plus.
• Excellent communication skills, including phone etiquette and guest interaction.
• Ability to handle night audit responsibilities with attention to detail.
• Experience in resort settings or hotels is preferred but not required.

Join us as a Front Desk Agent to deliver outstanding hospitality experiences that make every guest feel valued!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Hotel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Calabasas, CA 91302 (Required)

Work Location: In person

Salary : $18