Housing Navigator

Position Title: Housing Transition Navigator

Ministry Department: Coordinated Community Care

Reports To: ECM Manager

FSLA Status: Hourly, Non-Exempt

Status: Part-time (28 hours per week),$20.00 - $21.00

Ideal start date: January 5, 2026

Mission Statement: The Housing Transition Navigator plays a vital role in supporting individuals experiencing homelessness or housing instability to secure and maintain stable housing. Through compassionate, client-centered care, the Navigator provides tailored support for document readiness, housing applications, budgeting, and coordination with external partners.

Job Summary: The Housing Transition Navigator supports ECM clients in transitioning from homelessness, shelter settings, or post-hospitalization into stable housing. The Navigator builds rapport with clients, assesses housing needs, assists with applications, gathers documentation, educates on tenant rights, and tracks housing progress. This role works closely with ECM Case Managers, community providers, and housing authorities.

Key Responsibilities

· Client Engagement and Navigation:

o Conduct initial housing readiness assessment with new clients using the Housing Checklist

o Build rapport through trauma-informed and culturally sensitive engagement.

o Provide consistent follow-up and appointment support for document collection and application processes.

· Housing Support Plan Development:

o Complete and update individualized Housing Support Plans.

o Identify housing barriers (e.g., lack of ID, income, criminal history) and co-develop strategies to overcome them.

o Coordinate with legal aid or benefits specialists when necessary.

· Documentation & Application Support:

o Assist clients in obtaining necessary documents (e.g., IDs, SS cards, income verifications).

o Maintain accurate logs and submit forms.

· Housing Search & Placement:

o Explore housing options, including transitional and permanent housing.

o Support clients to complete applications for HUD, Section 8, and emergency housing vouchers.

o Accompany clients to housing appointments or tours when appropriate.

· Education & Empowerment:

o Educate clients on tenant rights using appropriate forms.

o Review budgeting and income using worksheets.

o Prepare clients for landlord interactions.

· Collaboration & Case Coordination:

o Attend ECM meetings, coordinate with stakeholders, and document all housing activities.

· Performs other related duties as assigned.

Performance Expectations

· Timely completion of forms and follow-ups

· Maintain organized client Housing Files

· Report monthly outcomes (# housed, # apps, barriers addressed)

· Demonstrate professionalism and empathy

Required Qualifications

· High School Diploma or GED (Associate Degree preferred)

· 1 year experience in housing navigation/case management

· Familiarity with homelessness and housing resources

· Strong documentation skills

· Valid CA driver’s license and reliable transportation

Work Environment:
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. The environment is pleasant overall, though employees may occasionally have exposure to cold temperatures. The noise level is usually moderate.

Employees may encounter irate or irrational clients, who may or may not be under the influence of mind-altering substances such as cocaine, marijuana, alcohol, etc., or who may be mentally or physically disabled.

Employees may also be regularly exposed to some risk of communicable diseases from guests at the facility, including potential exposure to tuberculosis (TB) and other respiratory illnesses.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee is also regularly required to sit and occasionally required to stand. Good manual dexterity is required for tasks involving the use of hands to operate a computer keyboard, handle objects, and perform detailed work. The employee is also required to reach with hands and arms.

The employee must occasionally lift and/or move up to 50 pounds, including going up flights of stairs.

Specific vision abilities required for this job include distance vision, color vision, depth perception, and peripheral vision. The employee is also required to have close visual acuity for tasks such as viewing a computer terminal.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Employment Screening

· Drug test

· Clean DMV record

· Must be insurable through GNRM’s auto insurance provider.

Onboarding Milestones (first 90 Days)

Week 1: Review orientation, attend team intro, shadow walkthroughs

Week 2: Learn housing forms/checklists

Month 1: Support 1-3 clients

Month 2: Complete plans and housing applications

Month 3: Manage 5-8 caseloads with full documentation

Job Type: Part-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 403(b)
• Paid time off

Work Location: In person

Salary : $20 - $21