CCC Homeless Outreach Case Manager

Position Title: Coordinated Community Care- Homeless Outreach Case Manager

Ministry Department: Coordinated Community Care

Reports To: Coordinated Community Care Manager

Location: Field-Based (Encampments, Community Locations, Mission Campus)

FSLA Status: Hourly, Non-Exempt

Status: Full Time; 21 per hour

Description:

The Homeless Outreach Case Manager is a key member of the Coordinated Community Care (CCC) team, responsible for providing direct outreach, engagement, and comprehensive case management to individuals living in homeless encampments and other unsheltered locations. This position focuses on building rapport, assessing needs, enrolling eligible individuals into Enhanced Care Management (ECM) and Community Supports, and connecting clients with resources to promote stability, safety, and long-term well-being.

The Case Manager conducts field-based assessments, develops individualized service plans, coordinates care, completes required documentation, and ensures compliance with HIPAA, Title 42, and all quality performance standards. This is a boots-on-the-ground outreach role requiring compassion, accountability, and strong documentation skills.

Responsibilities:

1. Outreach & Engagement

a. Collaborate with the outreach team to identify and engage individuals living in homeless encampments, streets, and unmanaged areas.

b. Conduct regular field visits to build rapport, assess needs, and offer appropriate services.

c. Provide crisis intervention, de-escalation, and supportive engagement as needed.

d. Educate individuals about ECM and Community Supports and determine eligibility.

2. Comprehensive Case Management

a. Conduct detailed assessments to identify strengths, needs, and barriers to stability.

b. Develop individualized case plans focused on housing, medical/behavioral health, recovery, income, and support services.

c. Accompany clients to appointments (medical, housing, benefits, legal, etc.).

d. Advocate for client access to housing, healthcare, and social benefits.

3. Intake, Enrollment & Documentation

a. Complete ECM and Community Supports intake paperwork thoroughly and accurately.

b. Maintain compliance with HIPAA & Title 42 confidentiality requirements.

c. Submit Treatment Authorization Requests (TARs) and ensure proper billing documentation.

d. Document all interactions and services in real time using required software systems.

e. Track and report on Key Performance Indicators (KPIs) related to outreach, enrollment, and client outcomes.

4. Collaboration & Coordination

a. Work collaboratively with internal departments (Emergency Shelter, Recovery, STPH, Day Hab, etc.) to ensure seamless coordinated care.

b. Build and maintain relationships with community partners, hospitals, behavioral health agencies, and service providers.

c. Participate in required trainings, team meetings, and professional development (e.g., Harm Reduction, Trauma-Informed Care, MI, De-escalation, Crisis Intervention, First Aid).

5. Additional Duties

a. Participate in street outreach events, encampment sweeps, and community service coordination efforts.

b. Assist with safety planning, resource navigation, and follow-up services.

c. Perform other related duties as assigned by the Outreach Lead or Guest Services Manager.

Performance Expectations:

· Strong ability to build rapport with individuals experiencing homelessness in challenging environments.

· High attention to detail, strong documentation, and accurate recordkeeping.

· Excellent time management and organizational skills.

· Empathy, professionalism, and a nonjudgmental, trauma-informed approach.

· Flexibility to adapt to changing priorities in a fast-paced field environment.

· Strong communication skills and ability to work well on a multidisciplinary team.

· Commitment to equity, dignity, and human rights for all clients.

Minimum Job Requirements:

· High School Diploma or GED required; Associate Degree in Social Work, Human Services, or related field preferred.

· Minimum 1 year experience in case management, housing navigation, outreach, or similar social services.

· Familiarity with homelessness services, community resources, and care coordination.

· Proficient in documentation and electronic case management systems.

· Valid California driver’s license; clean DMV record; must be insurable under GNRM’s auto policy.

· Reliable transportation.

· Ability to pass pre-employment drug screening.

Knowledge, Skills, and Abilities Required:

· Strong interpersonal and communication skills and the ability to work effectively with various departments.

· Team player focused on the overall success of the organization.

· Ability to perform complex accounting transactions.

· Ability to understand and monitor non-profit accounting.

· Excellent organizational and coordinating skills.

· Ability to foster a cooperative work environment.

· Ability to supervise/ train volunteers and staff to include organizing, prioritizing, and completing work assignments.

· Knowledge of computerized information systems used in the accounting department, i.e. QuickBooks (QB) and Microsoft Office suite with proficiency in excel.

· Knowledge of or ability to quickly learn the computerized information system used in the Fundraising department, i.e. Donor Perfect.

· Skilled in budget preparation, internal controls, accounting transactions and fiscal management.

Work Environment:
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. The environment is pleasant overall, though employees may occasionally have exposure to cold temperatures. The noise level is usually moderate.

Employees may encounter irate or irrational clients, who may or may not be under the influence of mind-altering substances such as cocaine, marijuana, alcohol, etc., or who may be mentally or physically disabled.

Employees may also be regularly exposed to some risk of communicable diseases from guests at the facility, including potential exposure to tuberculosis (TB) and other respiratory illnesses.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee is also regularly required to sit and occasionally required to stand. Good manual dexterity is required for tasks involving the use of hands to operate a computer keyboard, handle objects, and perform detailed work. The employee is also required to reach with hands and arms.

The employee must occasionally lift and/or move up to 50 pounds, including going up flights of stairs.

Specific vision abilities required for this job include distance vision, color vision, depth perception, and peripheral vision. The employee is also required to have close visual acuity for tasks such as viewing a computer terminal.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Employment Screening:

· Drug test

· Clean DMV record

· Must be insurable through GNRM’s auto insurance provider.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Redding, CA 96001

Salary : $20 - $21