What are the responsibilities and job description for the Account Manager position at Good Guard Security?
Company Description Good Guard Security, established in 1984, is a leading provider of comprehensive security solutions for businesses, properties, and communities across the United States. Headquartered in California and operating in 15 states, the company is recognized for its reliability, integrity, and client-focused service. With a team of more than 6,000 highly trained security officers, Good Guard Security delivers tailored protection for commercial, residential, government, and event environments. Services include armed and unarmed security, mobile patrols, access control, and customized security plans supported by modern technology and industry best practices. The organization’s leadership emphasizes professionalism, honor, and a proactive approach to safety, making client security its top priority.
Role Description The Account Manager is a full-time, on-site role based in the Bay area responsible for overseeing client accounts and ensuring high-quality security service delivery. In this position, the Account Manager will serve as the primary point of contact for clients, manage ongoing communication, and respond to inquiries, concerns, and service requests. The role includes coordinating security staffing and scheduling, monitoring performance, and collaborating with operations teams to maintain contract compliance and service standards. The Account Manager will review reports, analyze client needs, identify opportunities for service improvements, and support the development of tailored security plans. This role also involves preparing proposals, assisting with renewals, and contributing to business growth through strong relationship management and professional representation of Good Guard Security.
Qualifications
- Experience in account management, client relationship management, or customer service, preferably in security, facilities, or related service industries.
- Strong skills in communication, negotiation, and conflict resolution to effectively manage client expectations and address issues.
- Ability to organize schedules, coordinate teams, and manage multiple accounts with attention to detail and reliability.
- Basic understanding of security operations, risk management, or safety protocols; prior experience working with security teams is a plus.
- Proficiency with standard office software and tools (e.g., email, spreadsheets, CRM or account management systems).
- Demonstrated ability to work on-site, collaborate with cross-functional teams, and maintain professional conduct in client-facing settings.
- Relevant education such as an associate or bachelor’s degree in business, management, criminal justice, or a related field, or equivalent practical experience.
- Capability to adapt to changing client needs, prioritize tasks, and make sound decisions in time-sensitive situations.