What are the responsibilities and job description for the Client Services Coordinator position at Golfbreaks?
Customer Service - Client Services Coordinator
Reports to: Elora Benfer (Head of Operations)
Role Overview:
Organizing golf trips can be time consuming and expensive, so why not let the experts at Golfbreaks do all the work for you while also guaranteeing the best price?
Client Services Coordinators work hand in hand with our Golf Vacation Specialists and are responsible for customer support/care. The role includes duties such as making amendments to bookings, confirming all elements with suppliers and booking travel extras, such as ground transportation and tournament tickets.
Daily contact with customers, suppliers (venues) and colleagues requires excellent communication and customer care skills, with the ability to deal with a wide variety of people.
This is a customer focused role with service levels a top priority, which is highlighted by our ‘excellent’ 4.9 out of 5-star rating on Trustpilot.
Why Golfbreaks?
- Be part of our rapidly growing North American office in Charleston, SC
- Competitive pay with Yr1 earnings of $40,000-$45,000
- 15 days’ vacation per year (plus 10 Federal holidays)
- ½ day ‘Well-being’ leave per month
- Flexible mix of office and remote work schedule
- Medical Insurance
- 401K retirement plan
- Experience our products first-hand (visit our destinations)
Key Responsibilities:
- Assisting the Golf Vacation Specialists with existing golf vacation bookings – to ensure all elements of the bookings are correct and confirmed
- Communicating internally with the Golf Vacation Specialists and externally with our suppliers and customers
- Taking care of any changes/amendments to bookings leading up to when the customer travels
- Manage workloads efficiently through strong organizational skills and attention to detail
- Assisting the Golf Vacation Specialists with incoming inquiries and customer payments
- Offer the highest levels of customer service to both the customers and the suppliers (our venues) to maximize sales conversion and stay ahead of our competition
What we are looking for:
- Under-graduate Degree
-Minimum 1-year customer service experience
- Excellent communication and listening skills
- Driven, tenacious and self-motivated attitude
- Service-minded 'how can I help' approach
- Methodical, Organized and with excellent attention to detail
- Team Player willing to roll sleeves up and get stuck in
- Ability to multi-task and work under pressure
Company Profile:
“About Us” video - https://usa.golfbreaks.com/about-us/
Golfbreaks was established in 1998 in the UK, with the primary objective of saving golfers time and money when it comes to organizing their golf vacations. Since then we have sent over 3 million golfers on trips worldwide, and are widely recognized as the ‘go-to’ experts in golf travel globally.
Headquartered in Windsor, UK and with offices in Charleston, South Carolina and Copenhagen, Denmark, our dedicated team of over 150 employees worldwide are always committed to creating the perfect golf package for you and your group, AND at a guaranteed best price while enjoying our unique hassle-free trip planning service. Our packages are fully customizable and include all resort fees and taxes, with no hidden costs or fees.
Please email your resume with a covering letter to recruitment@golfbreaks.com
Website - www.golfbreaks.com
Salary : $40,000 - $45,000