Client Services Representative

EventWorks is a full-service rental company with over 40 years of experience in the events industry, operating across eight locations in the Southeast. We provide an extensive inventory of high-quality products, from dinnerware to tenting, to support events of all sizes. At EventWorks, we are passionate about creating unforgettable experiences for our clients, driven by our commitment to service and innovation. Our team members are at the heart of what we do, and we believe in fostering a supportive and collaborative workplace to achieve excellence together.

This is a full-time on-site role for a Client Services Representative, located in Charleston, SC. The Client Services Representative will be responsible for assisting clients with their event rental needs, providing excellent customer service, and ensuring smooth communication throughout the planning and execution process. Daily tasks include responding to inquiries, offering product recommendations, processing orders, and coordinating with internal teams to meet client expectations. The role also involves maintaining records accurately and addressing any issues promptly to ensure customer satisfaction.

• Customer Service skills, including the ability to manage client inquiries and deliver exceptional experiences
• Communication and Interpersonal skills for effectively collaborating with clients, team members, and vendors
• Organizational skills to manage multiple tasks, maintain accurate records, and meet deadlines
• Problem-solving abilities and attention to detail to address challenges quickly and efficiently
• Knowledge of event planning or experience in the events/rental industry is preferred but not required
• Proficient in computer systems, including Microsoft Office Suite and order processing software
• Strong ability to work in a fast-paced environment and adapt to changing priorities