What are the responsibilities and job description for the Deskside IT Support position at Golden Star Technology?
On‑Site Deskside Support Technician (3‑Month Contract)
On-Site Location: Irvine, CA
Position Overview
We are seeking an experienced On‑Site Deskside Support Technician for a 3‑month short‑term contract to provide hands‑on technical support at a customer site. This role is 100% on‑site and supports end users with hardware, software, and basic network and telephony issues.
Key Responsibilities
- Provide IT deskside support for hardware, software, and related computer systems; support may also be delivered via email, chat, or phone as needed
- Perform Install, Move, Add, and Change for both in‑house and remote users
- Respond promptly to service requests and incidents, ensuring timely resolution
- Configure, install, maintain, troubleshoot, and support workstations, laptops, mobile devices, and peripherals
- Provide technical assistance during installation/conversion as requested for in-house and remote users
- Upgrade or install new equipment and be ready to operate according to schedule
- Create and maintain accurate IT service tickets for computer systems repairs, upgrades, new installations, and solutions provided
- Prioritize IT Service requests and escalate issues appropriately
- Work directly with hardware and software vendors to resolve complex issues with the user's computer system
- Maintain and manage IT asset inventory, including receiving, tracking, relocation, and disposal of equipment
- Terminate, decommission, or relocate IT assets as required
- Provide Tier 1 support for Network/LAN and telephony issues
- Deliver Tier 2 and Tier 3 deskside support as needed, ensuring all work meets defined SLA requirements
- Support IT projects and business initiatives under the direction of IT management)
Qualifications & Requirements
- Strong ability to troubleshoot PC hardware, software, and basic network issues
- Proficiency with Microsoft technologies, including:
- Windows OS
- Active Directory (AD)
- Group Policy Objects (GPO)
- Microsoft Office Suite
- Experience supporting enterprise environments with 500 users
- 2 years of deskside or end‑user support experience preferred
- Strong communication and customer service skills, with the ability to explain technical issues clearly
- U.S. Citizen or Permanent Resident required
- On‑site support required; remote work is not available for this role
About GST
Golden Star Technology Inc. (GST), headquartered in Cerritos, CA, is a leading provider of IT and AV solutions and services for small and mid-sized businesses, enterprises, government agencies, and educational institutions. Since 1985, GST has built a strong reputation through a broad portfolio of products, custom configurations, and exceptional customer service across industry-leading technology solutions.
For more information, please visit www.gstinc.com.
Salary : $30 - $35