What are the responsibilities and job description for the Navigator- Chart House position at Golden Nugget Atlantic City?
Overview
Navigator - Chart House
A Navigator is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.
Responsibilities
Pay Range
USD $19.50 - USD $19.50 /Hr.
Tipped Position
This position does not earn tips
Navigator - Chart House
A Navigator is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests’ first impression of the restaurant is a positive one.
Responsibilities
- Greet guests in a professional, pleasant and helpful manner and directs them to their seats promptly and present them with menus
- Responds to guest inquiries and requests in a timely manner
- Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests
- Handle guest complaints or issues professionally or bring them to the manager when necessary
- Take to-go orders over the phone and in person
- Responsible for a point-of-sale register and accepting credit cards, cash, comps or in payment of food and beverage charges
- Engage with guests to ensure they're happy with food and service
- Refill drinks and clear plates as needed during guest’s dining experience.
- Monitors restaurant activity to determine seating/dining flow.
- Performs opening and closing duties as directed by supervisor or manager
- Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures
- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
- Performs any other duties as assigned
- 1 year of restaurant experience preferred
- Organizational skills
- Exceptional interpersonal and communication skills
- Positive attitude
- Work well in a team environment
- Ability to multitask
- Availability on weekdays, weekends, nights, mornings, and holidays
- Must be able to read and write in English and handle math calculations
- Benefit options available
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
Pay Range
USD $19.50 - USD $19.50 /Hr.
Tipped Position
This position does not earn tips
Salary : $20