What are the responsibilities and job description for the Patient Navigator position at sjfmc?
Job Description:
Southern Jersey Family Medical Centers, Inc. is seeking a talented Patient Navigators to step into our fast-paced facility!
Summary: The Patient Navigator functions as a clinical support liaison between patients, providers and care teams members throughout SJFMC and reports to the Director of Nursing. Also coordinates patient-centered care as a liaison between referring physicians, hospital facilities and all other collaborating health care entities. This position will also work in collaboration with any and all applicable departments.
POSITION DUTIES/RESPONSIBILITIES:
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Track and monitor provider orders for outpatient services to include laboratory, radiology, diagnostic testing and consultation services.
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Create and attach orders for outpatient services requested by specialists.
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Ensure appropriate medical records are available at scheduled appointments.
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Contact patients and/or specialist as needed for missing reports.
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Update demographics pertaining to address and telephone number as needed.
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Provide patients with existing copies of lost or misplaced orders upon request.
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Facilitate the process for follow up appointments as needed.
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Notify clinical staff of patient non-compliance.
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Work to improve patient compliance through telephone calls, written correspondence and the patient portal.
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Support clinical staff to reduce gaps in care.
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Assist with compliance projects upon request.
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Routinely review provider patient panels supplied by the various insurance plans to identify patients who have not presented for services.
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Assist patients and families in navigating the complex healthcare system.
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Attend all mandatory meetings and trainings.
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Other duties as assigned or as needed to support organizational goals