What are the responsibilities and job description for the Technical Account Manager (TAM) position at GMI Cloud?
We’re seeking a Technical Account Manager (TAM) with a strong customer-first approach, technical expertise, and a passion for solving complex challenges. You will play a critical role in ensuring customers have an outstanding experience with GPU Cloud by addressing their needs proactively, resolving technical challenges promptly, and advocating for their success. If you thrive in fast-paced environments, excel in building strong customer relationships, and are driven to deliver exceptional service, we’d love to hear from you.
Key Responsibilities
Building Strong Customer Relationships
• Serve as the primary technical contact for customers, addressing inquiries and issues promptly and effectively.
• Advocate for customers within GMI Cloud, ensuring their needs influence product roadmaps and service enhancements.
• Conduct workshops, training sessions, and tailored consultations to help customers maximize GPU Cloud utilization.
Proactive Problem-Solving & Technical Guidance
• Monitor customer environments to identify potential risks and performance bottlenecks, implementing preventative measures.
• Guide customers in designing and optimizing GPU-based system architectures, ensuring performance, scalability, and stability.
• Support cloud migrations by leveraging expertise in high-performance computing, AI/ML workloads, and data processing.
Cloud Optimization & Operational Excellence
• Conduct operational reviews to assess resource utilization, performance improvements, and cost optimization opportunities.
• Collaborate with customers to enhance business continuity, disaster recovery, and system monitoring capabilities.
• Drive continuous improvements, empowering customers to independently maintain and scale their cloud environments.
Qualifications
• Experience: Minimum of 5 years TAM experience in the cloud industry with customer-facing responsibilities.
• Technical Expertise: Proficiency in GPU Cloud technologies, high-performance computing, big data, AI/ML workloads, and system monitoring tools.
• Customer Service Skills: Proven ability to deliver timely, effective support while maintaining high customer satisfaction.
• Problem-Solving: Strong analytical skills to quickly diagnose issues and implement scalable solutions.
• Communication Skills: Exceptional ability to articulate technical concepts clearly to technical and non-technical stakeholders.
• Project Management: Experience managing critical customer projects, adhering to SLAs, and delivering results under tight deadlines.
• Proactive Mindset: A self-starter with a passion for anticipating customer needs and delivering proactive support.
