What are the responsibilities and job description for the IT Technician position at Gloria Gates Management?
At Gloria Gates CARE, our mission is to empower Medicaid and Medicare members in disadvantaged healthcare landscapes across the United States by pioneering a new standard of compassionate excellence. Through an integrated approach to whole-person care, we strive to transcend traditional healthcare models, ensuring comprehensive support that addresses not only physical health but also mental, emotional, and social well-being. We are seeking a highly organized, proactive, compassionate individual to join our team as an IT Technician.
The individual we are seeking should be a motivated and compassionate Entry-Level IT Technician to support the setup and maintenance of the technology infrastructure at our healthcare facilities. This role is ideal for individuals beginning their IT career who are eager to learn and grow in a mission-driven environment.
WHAT WE OFFER:
KEY RESPONSIBILITIES & EXPECTATIONS:
EDUCATION AND EXPERIENCE:
Gloria Gates Care is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.
The individual we are seeking should be a motivated and compassionate Entry-Level IT Technician to support the setup and maintenance of the technology infrastructure at our healthcare facilities. This role is ideal for individuals beginning their IT career who are eager to learn and grow in a mission-driven environment.
WHAT WE OFFER:
- Medical, Dental, Vision
- 20 days paid vacation 10 paid holidays.
- 401K retirement savings plan
- Competitive compensation package
- Paid training
- Opportunities for career growth and development
- Contribution to a positive impact on the community
KEY RESPONSIBILITIES & EXPECTATIONS:
- Assist with the setup and deployment of PCs, printers, phones, and network equipment.
- Proven hands-on support for hardware and software installation and troubleshooting.
- Support cable management, wiring configuration, and digital communications systems.
- Respond to help desk tickets and provide timely technical support to staff.
- Maintain accurate records of IT assets and assist with inventory tracking.
- Collaborate with IT Project Support Specialist on site-specific technology rollouts.
- Ensure compliance with company IT policies and healthcare data security standards.
- Support and maintain Microsoft Entra ID, Intune and VoIP systems used across the organization.
- Ability to work predominantly on-site with occasional travel to our other locations.
- Familiarity Microsoft Office, SharePoint, Outlook (M365 suite), Digital Phone Systems, Digital Conferencing Systems, and related cloud tech for collaboration.
- Successful completion of background check and drug screen.
- Maintain compliance with all Gloria Gates CARE standards, including Conduct, Compliance, and all other policies and procedures.
EDUCATION AND EXPERIENCE:
- Highschool diploma or equivalent GED
- Tech Degree or Associate degree in an IT field is preferred
- Basic understanding of computer hardware, software and networking fundamentals.
- Strong problem-solving skills and willingness to learn.
- Ability to work independently and part of team in a fast-paced environment.
Gloria Gates Care is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.