What are the responsibilities and job description for the Senior Production Support Engineer position at Global Technology Partners?
We are seeking a highly skilled "Production Support Engineer". This is a long term Contract opportunity with Onsite work mode.
- Candidate MUST be open to W2 Employment.
Required skills and experience:
- Bachelor's degree with at least 7 years of relevant experience.
- Experience Monitoring, supporting, and maintaining production systems across Linux, Autosys, Hadoop, Spectrum Grid, ITRS, and Dynatrace environments.
Role & responsibilities:
- Manage incidents end-to-end, including triage, escalation, root cause analysis, and timely resolution to minimize service impact.
- Develop and maintain automation for recurring operational tasks to improve system reliability and operational efficiency.
- Enhance monitoring, alerting, and observability frameworks to proactively identify and prevent issues.
- Partner with application development and infrastructure teams to support deployments, configuration changes, and release activities.
- Ensure adherence to enterprise standards, security policies, risk controls, and audit requirements.
- Create and maintain technical documentation, including runbooks, troubleshooting guides, and operational best practices.
- Participate in a 24x7 on-call rotation to provide continuous production support.