Senior Learning & Event Specialist

Primary Job Title: Senior Learning & Event Specialist

Location: Boston, MA, US

Onsite Flexibility: Onsite

Job Details:

• Position Type: Direct Placement
• Position Type (Formal): Full-Time/Regular
• Start: As Soon As Possible
• Salary: $100000 - 105000/year

Job Summary: Join the Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty, staff, and students. We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners.

Key Responsibilities:

• Install, configure, repair, and troubleshoot AV/IT systems
• Provide advanced support for a wide range of AV/IT technology and services
• Advise management on emerging technologies
• Test and verify new solutions
• Serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead
• Interface with consultants, integrators, vendors, general contractors, trades, and other partners

Education Requirements:

• Bachelor's degree required; Master's degree preferred (Work experience accepted in lieu of degree)

Required Experience:

• 8 years of progressively responsible experience with AV/IT technology in a support role

Required Skills:

• Crestron programming, troubleshooting, Simple, HTML5
• DSP Biamp Configuration
• Dante Configuration & Setup
• Audio Commissioning
• AVoIP (Quality of Service)
• Virtual Control - VC4 (Programming, Loading, Setup, Linux)
• Install/Configure - Zoom/Teams Rooms
• AV Networking
• Cable Termination
• RS-232
• Familiarity with enterprise management software (e.g., Crestron XIO or Fusion)
• Working knowledge of digital signage solutions (e.g., Appspace)
• Experience with ticketing systems (e.g., ServiceNow)
• Programming or commissioning experience in professional audio/video integration preferred
• Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers
• Ability to learn and support new technology quickly
• Excellent interpersonal communication and strong customer service skills
• Ability to work productively in cross-functional teams and independently
• Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making
• Willingness to train and share knowledge with other team members

Preferred Skills:

• AVIXA CTS or CTS-I certification(s)

Work Environment / Physical Requirements:

• This is an onsite position and may require occasional evening, weekend, and/or holiday hours
• Valid driver's license required
• Ability to lift moderately heavy equipment (up to 75 pounds)

Company Benefits:

• Time Off: Generous time off, paid intersession break, and 13 paid holidays
• Retirement: Client-funded retirement plan with full vesting after 2 years of eligible service
• Tuition Assistance: Competitive tuition assistance program for yourself and family members
• Transportation: Discounted MBTA pass and additional commuting options
• Wellness: Programs and classes at little or no cost, including workshops and personal counseling
• Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston
• Public Service Loan Forgiveness
• Pet Insurance

Job Number: 26-03374

Hashtags: