What are the responsibilities and job description for the Customer Service Representative position at Global Talent Scouts - A Global Staffing Service?
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Pay Rate - $16.50 Monolingual
Work Location: Remote / Work from home (Need to be residing in NC, FL, or GA.)
Equipment: Bring Your Own Device (BYOD) per attached specs
Training Hours: Monday – Friday 9:00 am - 5:00 pm EST
- Training Duration: 2 Weeks - 100% attendance is expected
Nesting Hours: Monday – Friday 9:00 am – 5:00 pm EST
- Nesting Duration: 1 Week - 100% attendance is expected
Responsibilities:
• Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs.
• Accurately document member information and call notes.
• Provide accurate information and provide a positive experience to all callers, including potential • • Providers and local county offices in addition to members and/or authorized representatives.
• Complete outbound follow-up calls as appropriate.
• De-escalate callers when handling complaints and/or grievances, escalating if appropriate.
• Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments, disenrollments and appeals.
• Complete offline work tasks as needed.
• Other duties as assigned.
Qualifications:
• High School Diploma (or GED equivalent) is required; Associate's degree is preferred.
• 1-3 years of inbound call center customer service experience is required, healthcare is preferred.
• Demonstrated ability to remain positive and professional during stressful periods.
• Ability to work in a high speed environment.
• Attention to detail.
• Knowledge of Medicaid is a plus.
• Proven ability to effectively multi-task, and complete work timely and accurately.
• Proficient typing skills with attention to accuracy and quality is essential.
• Solid computer skills including: Excel, Microsoft Word and Outlook.
• Solid verbal and written communication skills.
• Must be able to read and interpret policies, procedures and instructions.
Salary : $17