What are the responsibilities and job description for the Customer Service Representative (CSR) | Riverdale, NJ | 45K–60K + Benefits position at Efficient Air Service?
Efficient Air Service is hiring a Customer Service Representative (CSR) in Riverdale, NJ. If you enjoy helping people, multi-tasking in a busy office, and delivering excellent customer service, this role could be your perfect fit.
This isn't just answering phones - you'll be the voice of a trusted, family-owned company where your work directly impacts customer satisfaction and team success.
What You'll Do
- Answer incoming calls and provide friendly customer support
- Schedule service appointments quickly and accurately
- Enter and update customer information in our system
- Communicate with technicians to ensure smooth scheduling
- Resolve customer concerns with empathy and professionalism
What We're Looking For
Must-Have:
- High school diploma or equivalent
- Strong communication and phone skills
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Organized, detail-oriented, and dependable
- Positive attitude and willingness to learn
Nice-to-Have:
- Customer service or call center experience
- Experience in HVAC, home services, or retail sales
- Familiarity with ServiceTitan or similar software
CompensationBenefits
- $45,000–$60,000 annual earning potential
- Health, and life insurance
- Paid time off and 401(k) with company match
- Year-round job stability
- Career growth opportunities with training provided
About Us
Since 2005, Efficient Air Service has built a reputation on honesty, quality, and exceptional customer care. We're a family-owned business that values integrity, respect, and teamwork. Our core values-excellence, integrity, service, and trust-guide everything we do.
Take the Next Step
Ready to join a supportive, growing company? Apply today with our quick 3-minute, mobile-friendly application and take the next step in your career!
Salary : $45,000 - $60,000