What are the responsibilities and job description for the On-Site IT Support Technician / Systems Administrator position at Global Solutions Group?
Key Responsibilities
- Provide scheduled and as-needed on-site technical support.
- Troubleshoot hardware, software, network, server, and endpoint issues.
- Support Cisco Meraki infrastructure, workstations, peripherals, and municipal applications.
- Perform system maintenance, installations, updates, and equipment replacements.
- Document service activities and escalate complex issues to GSG specialists.
- Support cybersecurity, backup, disaster recovery, and technology improvement activities.
Required Qualifications
- Five (5) or more years of relevant IT support or systems administration experience.
- Experience supporting Windows systems, networks, endpoints, and user-access environments.
- Working knowledge of Cisco Meraki, Microsoft 365, Active Directory, and IT service management tools.
- Strong troubleshooting, communication, customer-service, and documentation skills.
Preferred Qualifications
- CompTIA, Microsoft, Cisco, or equivalent technical certifications.
- Experience supporting municipal or government IT environments.
- Familiarity with cybersecurity, backup, and disaster recovery solutions.
Key Performance Expectations
- Deliver responsive and professional on-site support.
- Maintain accurate service records and documentation.
- Coordinate effectively with City personnel and GSG technical teams.
- Support reliable, secure, and uninterrupted IT operations.