What are the responsibilities and job description for the IT Support Technician (Onsite) position at Global Solutions Group?
Required Qualifications
- Five (5) or more years of experience in IT support, systems administration, network troubleshooting, or technical infrastructure support.
- Experience supporting hardware, servers, network infrastructure, switches, firewalls, cabling, and endpoint systems.
- Strong troubleshooting, communication, customer-service, coordination, and technical documentation skills.
- Ability to complete the required TSA background screening and obtain and maintain a valid Airport-issued identification badge.
Key Performance Expectations
- Deliver responsive and professional onsite and remote technical support.
- Restore system functionality efficiently and minimize operational disruptions.
- Maintain accurate service records and coordinate effectively with Airport personnel, the SACS vendor, and GSG technical teams.
- Support secure, reliable, compliant, and continuous Airport operations.