What are the responsibilities and job description for the Contract Renewals Specialist position at Global Payment Holding Company?
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
In addition to protecting renewal revenue, this role supports growth by identifying upsell, cross-sell, and expansion opportunities and partnering closely with Sales to ensure qualified opportunities are handed off and successfully closed.
Success in this role requires urgency, accountability, revenue ownership, and a willingness to grind daily to meet targets.
- Own a portfolio of accounts with defined ARR renewal goals and monthly, quarterly, and annual performance targets.
- Drive contract renewals to protect recurring revenue and minimize churn.
- Proactively manage renewal timelines and initiate outreach well in advance of expiration.
- Execute daily renewal activities including outbound calls, emails, follow-ups, and CRM task management.
- Maintain consistent, persistent communication to move renewals forward and overcome delays or objections.
- Coordinate with Legal, Finance, Sales, and Operations to finalize accurate renewal terms.
- Process contract amendments, extensions, pricing updates, and term changes related to renewals.
- Identify churn risks early and escalate at-risk accounts as appropriate.
- Identify upsell, cross-sell, and expansion opportunities during the renewal cycle and formally qualify and hand off those opportunities to Sales for pursuit and close.
- Partner closely with Sales to ensure seamless transition of expansion opportunities and alignment on account strategy.
- Maintain accurate and up-to-date contract records in CRM and contract management systems.
- Monitor renewal pipeline, forecast renewal ARR, and report progress toward revenue targets.
- High-volume daily outreach to renewal accounts via phone, email, and CRM workflows.
- Consistent follow-up and task execution to ensure on-time renewal closure.
- Daily pipeline review and prioritization based on ARR impact and urgency.
- Accurate CRM updates, documentation, pricing coordination, and internal approvals.
- Structured opportunity qualification and handoff to Sales.
- Strong activity discipline and measurable execution consistency.
Performance Metrics
- ARR retained and renewed versus target.
- Renewal rate and churn reduction.
- On-time renewal completion.
- Qualified expansion opportunities sourced and successfully handed off to Sales.
- Forecast accuracy and pipeline management discipline.
- Daily activity levels and execution consistency.
- Experience in contract renewals, account management, customer success, revenue operations, or related field.
- Comfortable owning revenue targets and performance accountability metrics.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple deadlines and competing priorities.
- Experience using CRM and contract management systems.
- Prior sales or revenue-generating experience in a quota-driven environment.
- Experience supporting STR (Strategic/Segmented/Small-to-Mid Revenue) account segments.
- Demonstrated experience working directly with clients in renewal, negotiation, or account discussions.
- Familiarity with CPQ (Configure, Price, Quote) tools and pricing workflows.
- Experience partnering with Sales on opportunity qualification and structured handoffs.
- Strong understanding of renewal-to-expansion revenue motion.
- Ability to identify buying signals and position opportunities for Sales close.
- Strong time management, prioritization, and pipeline discipline.
- Results-driven role requiring urgency, consistency, and accountability.
- Independent ownership with strong cross-functional collaboration.
- Performance expectations tied directly to ARR retention and execution.
Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.