Sales and Marketing Specialist

Location: Moon Township, PA (Hybrid)

Duration: 12 months contract

Note:

Hybrid - Moon Township, PA may have to come into the office in Pittsburg.

Supporting account management. 3 large programs- being able to assist in various day to day communications. There will be larger projects that they could cycle between that involve using different AI tools. Microsoft Co-Pilot and Microsoft 365.

Job Details:

Sales & Marketing Specialist supports the Loyalty Programs Manager in executing outreach initiatives, managing customer accounts, and ensuring the smooth operation of loyalty programs. This role is responsible for organizing program activities, handling administrative duties such as document management and rebate processing, and maintaining high standards of customer engagement and compliance. The specialist will collaborate across teams to deliver effective program communications and support ongoing improvements in program operations.

Responsibilities include:

• Execute outreach activities to engage program participants and drive loyalty program growth.
• Manage customer accounts, ensuring accurate records and responsive service.
• Organize and maintain documentation related to program operations.
• Process rebates and ensure compliance with program guidelines.
• Support the development and distribution of program communications, including email campaigns and informational materials.
• Assist with the organization and tracking of program metrics and reporting.
• Collaborate with cross-functional teams to resolve issues and improve program processes.
• Maintain databases and documentation for program activities.
• Provide administrative support for program audits and compliance reviews.
• Additional responsibilities as assigned.

Required (Basic) Qualifications:

• Bachelor’s degree from an accredited institution (Business, Marketing, or related field).
• Minimum 2-3 years of experience in loyalty programs, account management, or related operations.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

Preferred Qualifications:

• Experience working in a B2B or B2C loyalty program environment.
• Familiarity with CRM systems and program management tools.
• Experience with legal document management and rebate processing.
• Experience with legal compliance and audit processes.
• Prior work with cross-functional teams in a corporate setting.

Position Success Criteria:

• Detail-oriented and highly organized.
• Strong communication and presentation skills.
• Ability to deliver accurate reports and documentation.
• Demonstrated ability to manage outreach and account management tasks efficiently.
• Proven track record in supporting program operations and administrative duties.