GUEST RELATIONS REPRESENTATIVE - SUMMER TEMP

Temporary Guest Relations Representative

Purpose: To serve as a first touch point for guests who have questions and need assistance in problem-resolution.  Our team creates a world-class experience by serving our guests through calls, emails, processing registration needs and online support.  This role reports to the Customer Service Manager.  Job duration: July 27th - August 7, 2026.

Global Leadership Network (GLN) is a nonprofit organization located in South Barrington, Illinois.  We exist to help churches build a leadership culture – so more and more people come to know Jesus Christ.  We do this by developing resources to help churches grow healthy leaders – because healthy leaders build healthy, thriving churches.

Our flagship event is The Global Leadership Summit is attended by 60,000 leaders in 400 sites (primarily churches) throughout the United States.  The Summit is translated into 50 languages and held in over 800 sites in 110 countries reaching over 240,000 international leaders from September to April.

Remote Work Schedule: This position currently has a remote schedule which includes working at home Monday through Friday.

Job Status: Temporary (July 27 – August 7), Full-Time 40 hrs./week, Hourly Pay (Non-Exempt from Overtime)

Position Team: Service Engagement Team

Reports to: Customer Service Manager

Pay Rate for this temporary 40 hours per week position is $16 p/hr. 

Benefits include paid time off in accordance with the Illinois PLAWA (Paid Leave for All Workers Act).  Time off may be subject to black-out dates during GLS peak season and subject to manager approval.

Primary Responsibilities:

• Serve as a front-line ambassador of our brand for guests who have questions or need help in regard to registration for the GLS or are having system issues.
• Interact with guests on a continual basis daily in responding to tickets and e-mails
• Help to problem solve issues a guest may be experiencing.
• Be familiar with our website to best direct our guests to best navigate their needs online

Secondary Responsibilities:

• Complete other duties as assigned by the position’s manager.

Essential Job Knowledge / Job Requirements:

• A vital relationship with Jesus Christ as Lord and Savior.
• An active participant of a local church that holds to a historic, orthodox understanding of biblical Christianity.
• Encouraging, positive, hospitable & team-oriented with a willingness to serve as needed
• Fluency in Microsoft Office products & fluency in technology
• High attention to detail & accuracy of data entry
• Comfortable engaging with guests of all personality types through email & chat
• Ability to multi-task while under pressure & remain calm; problem-solver
• Ability to exercise independent judgement and discretion in interpreting and applying established policies and procedures while exercising grace
• Self-starter who is dependable & reliable with a quick response time

Organizational Values:

• Excellence – We bring our best into everything we do, knowing that this honors God.
• Authenticity – We seek to be real and honest, and encourage others to do the same.
• Collaboration – We set aside personal preferences to reach those who do not yet know Jesus.
• Humility – We are flexible, responsible, and respectful of others.

Leadership Behaviors – How we behave:

Pray about everything                                          Build relationships with God and others

Live a spiritually yielded life                                  Never stop learning

Work with a spirit of intensity                                Recognize that life change is a process

Allocate resources strategically                            Possess a winning attitude

Intercept entropy at its earliest stages                 Communicate truth with grace

Salary : $16