What are the responsibilities and job description for the IT TECHNICIAN position at GL Staffing Services?
IT Specialist/IT Support
Key Responsibilities
• Provide technical support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment.
• Install, configure, and maintain hardware, software, operating systems, and user accounts.
• Troubleshoot network connectivity, system access, email, VPN, and software-related issues.
• Support IT infrastructure including LAN/Wi-Fi networks, servers, backup systems, and antivirus management.
• Coordinate with external IT vendors and service providers for system maintenance and issue resolution.
• Maintain IT inventory, asset tracking, and software license records.
• Assist in implementation and maintenance of cybersecurity practices and data protection measures.
• Support onboarding and offboarding activities including system access setup and deactivation.
• Maintain IT-related SOPs, logs, records, and documentation in compliance with company procedures.
• In Network connectivity add ‘Firewall rules and policy’
• In required Familiarity section: Configuration of Azure Platform, Domain Control Policies & SAP
• Assist users with Microsoft Office 365, shared drives, printers, and business applications.
• Ensure timely closure of helpdesk tickets and user requests.
• Support conference room systems, video meetings, and communication tools.
• Participate in system upgrades, validation support activities, and disaster recovery processes as needed.
• Follow company safety, data integrity, and confidentiality requirements.
Required Experience & Skills
• 2–3 years of IT support experience, preferably in pharmaceutical, manufacturing, or regulated industry environments.
• Knowledge of Windows operating systems, Microsoft Office 365, Active Directory, networking basics, and troubleshooting.
• Familiarity with IT security practices, backups, antivirus systems, and user access management.
• Experience with printers, network devices, and basic server support preferred.
• Understanding of GMP environment and data integrity requirements is an added advantage.
Preferred Skills
• Experience with ERP systems, laboratory systems, or manufacturing software support.
• Basic knowledge of cybersecurity and cloud-based systems.
• Ability to prepare and maintain IT documentation and SOPs.