Account Manager / Project Manager

Location: Orlando

Pay: $28.00–$31.00 per hour

Schedule: Monday–Friday, 8:30 AM–5:00 PM

Position Summary

We are seeking an organized, customer-focused Account Manager / Project Manager to serve as the primary point of contact for strategic customer accounts while managing projects from concept through commercialization. This role is responsible for ensuring seamless communication between customers and internal teams, keeping projects on schedule, and delivering exceptional service throughout the project lifecycle.

The ideal candidate thrives in a fast-paced environment, takes ownership of their work, and is skilled at managing multiple priorities while building strong client relationships.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Manage projects from initial concept through production and commercialization.
• Coordinate activities across Sales, Operations, Production, Engineering, and other internal departments to ensure project success.
• Monitor project timelines, deliverables, and customer expectations to ensure deadlines are met.
• Provide proactive communication and status updates to customers throughout each project.
• Identify potential issues and collaborate with internal teams to develop effective solutions.
• Maintain accurate project documentation, reports, and customer records.
• Utilize ERP systems, Excel, project management software, and AI tools to improve efficiency and project execution.
• Build and maintain long-term customer relationships by delivering exceptional service and support.
• Drive accountability across cross-functional teams to ensure commitments are completed accurately and on time.

Qualifications

• Minimum of 1–2 years of experience in Account Management, Project Management, Customer Success, Client Services, or another client-facing role.
• Strong project coordination and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and relationship-building skills.
• Proficiency with Microsoft Excel, ERP systems, project management software, and other business technologies.
• Comfortable learning and utilizing AI tools to improve productivity.
• Strong problem-solving skills with the ability to adapt in a fast-paced environment.
• Manufacturing experience is a plus but not required.

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