What are the responsibilities and job description for the Restaurant Shift Leader position at Gino's Pizza & Spaghetti House?
Summary:
A Shift Leader oversees daily restaurant operations during their assigned shift, ensuring smooth and efficient service. They act as a manager when a General Manager or Assistant Manager is not present, supervising staff and upholding company standards for quality, service and cleanliness.
Responsibilities:
· Team management and leadership:
o Delegate tasks and responsibilities to employees during the shift.
o Train new team members on company procedures and standards.
o Motivate the team to meet sales goals and deliver exceptional customer service.
o Provide coaching and feedback to help employees improve their performance.
o Resolve disputes or conflicts among staff members.
· Customer service:
o Lead by example to ensure all guests receive a positive experience.
o Handle customer complaints and resolve issues promptly and professionally.
· Operational Duties:
o Assist with opening and closing procedures, including cash handling, balancing registers and preparing deposits.
o Conduct inventory checks, restock supplies and communicate needs to management.
o Ensure compliance with all company policies and procedures, including food safety and sanitation standards.
o Monitor the dining room, kitchen and other areas to ensure they are clean, organized and running efficiently.
o Jump in to help with any restaurant role as needed, such as preparing food or serving customers.
o Report on employee attendance, productivity and other daily operational matters to the management team.
Skills and qualifications:
· Experience – Previous experience in the restaurant industry, often as a crew member, is required. Some management or supervisory experience is preferred.
· Education – A high school diploma or GED is preferred.
· Key competencies:
o Strong leadership, communication, and interpersonal skills.
o Problem Solving and conflict resolution abilities.
o Excellent customer service skills.
o Ability to work in a fast-paced environment and high pressure situations.
o Experience with cash handling and Point-of-Sale (POS) systems.
o Knowledge of food safety regulations and standards.
o Basic math skills.
o Physical ability to stand for long periods and lift up to 50 lbs.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Salary : $26,838 - $35,334