Server

Position Summary

The Server is responsible for providing friendly, efficient, and courteous service to Gino’s Pizza & Spaghetti House guests. The Server ensures that guests have an enjoyable dining experience by accurately taking orders, serving food and beverages, maintaining clean and organized dining areas, and responding promptly to guest needs.

Essential Duties and Responsibilities

• Greet guests promptly and courteously with a friendly and positive attitude.
• Seat guests when assigned and provide menus and other necessary information.
• Accurately take food and beverage orders and enter them into the point-of-sale system.
• Answer guest questions regarding menu items, ingredients, and available options.
• Provide knowledgeable recommendations when requested.
• Deliver food and beverages to guests promptly and accurately.
• Check with guests during their meal to ensure satisfaction and address any concerns.
• Maintain awareness of guests' needs and provide attentive service throughout their visit.
• Accurately process guest checks and payments according to company procedures.
• Handle cash, credit card, and other forms of payment responsibly.
• Thank guests and invite them to return to Gino's.
• Maintain clean, organized, and properly stocked dining and service areas.
• Clear and reset tables promptly and properly.
• Assist with cleaning duties throughout the restaurant, including dining areas, restrooms, service stations, and other assigned areas.
• Follow all food safety, sanitation, and personal hygiene standards.
• Follow company policies and procedures regarding food handling, alcohol service when applicable, cash handling, and guest service.
• Communicate effectively with kitchen staff, management, and other team members.
• Assist other employees and restaurant areas as needed to maintain smooth operations.
• Report guest complaints, safety concerns, equipment problems, or other issues to management promptly.
• Maintain a professional appearance and follow Gino's dress and grooming standards.
• Perform opening, closing, and side-work duties as assigned.
• Perform other duties as assigned by management.

Guest Service Expectations

Gino's Servers are expected to:

• Treat every guest with courtesy, respect, and professionalism.
• Provide prompt, accurate, and friendly service.
• Maintain a positive attitude, even during busy periods.
• Listen carefully to guests and respond appropriately to their needs.
• Resolve routine guest concerns professionally and involve management when necessary.
• Create a welcoming environment that encourages guests to return.

Qualifications

• Previous restaurant or customer service experience is preferred but not required.
• Must be dependable and punctual.
• Must have good communication and interpersonal skills.
• Must be able to work effectively as part of a team.
• Must be able to work in a fast-paced environment.
• Must be able to remain calm and professional under pressure.
• Must be able to accurately handle money and process guest payments.
• Must be willing to learn and follow Gino's Pizza & Spaghetti House policies and procedures.

Physical Requirements

• Must be able to stand and walk for extended periods.
• Must be able to frequently bend, reach, stoop, and lift.
• Must be able to carry food trays and other items safely.
• Must be able to lift and carry items weighing up to approximately 25 pounds.
• Must be able to work in a restaurant environment that may include heat, noise, and frequent movement.

Work Schedule

Servers must be available to work a flexible schedule, including days, evenings, weekends, and holidays as business needs require.

Performance Standards

Success in this position is measured by:

• Excellent guest service.
• Accuracy and efficiency.
• Dependability and attendance.
• Proper food safety and sanitation practices.
• Cleanliness and organization.
• Teamwork and communication.
• Compliance with company policies and procedures.
• Positive guest feedback and overall dining experience.

Gino's Pizza & Spaghetti House is an equal opportunity employer.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid training
• Referral program
• Vision insurance

Work Location: In person