Human Resources Coordinator-Gilley's

Job Summary: The HR Coordinator supports the HR department with administrative tasks, employee relations, recruitment, and compliance with labor laws in a gambling hall environment.

Essential Job Functions:

• Assist with recruiting, onboarding, and orientation of new hires
• Maintain employee records, ensuring they are up-to-date and compliant with regulations
• Assist with payroll administration and benefits coordination
• Help resolve employee issues and mediate disputes when necessary
• Administer training programs and track employee development
• Ensure compliance with labor laws and gambling hall policies
• Coordinate employee events and recognition programs
• Provide support to HR staff with day-to-day tasks and processes
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes all activity within assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
• Maintains monetary and paperwork accuracy and efficiency within department/property standards
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other departments
• Other duties as assigned

Experience and Qualifications

• Must be at least 18 years of age or older and have the ability to obtain and retain a KRGC Gaming License.
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• Previous experience in HR or administrative roles, preferably in a casino or hospitality environment
• Familiarity with HR software and office tools
• Knowledge of employee benefits, payroll, and labor laws
• Strong organizational and communication skills
• Ability to handle confidential information with discretion
• One year of direct customer contact experience, preferred
• Previous money handling experience preferred
• Display professionalism; excellent verbal and written communication skills
• Professional appearance as outlined in the Gilley’s Team Member Handbook
• Must be able to work both independently and as a member of a team
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations
• Must be able to respond to visual and audible cues
• Must be able to read, write, speak and understand English
• Must be able to bend, reach, kneel and grip items
• Must be able to walk and stand for long periods of time (8-12 hours)
• Have a sense of urgency and keep up with fast paced business practices
• Operate in mentally and physically stressful situations
• Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.