Billing Specialist

Billing Specialist

Position Summary

The Billing Specialist is responsible for supporting the financial and billing operations of Gibson Center for Behavioral Change. This position plays an important role in ensuring accurate service documentation, billing data entry, record maintenance, and preparation of information needed for billing and financial audits.

The Billing Specialist must be detail-oriented, organized, dependable, and able to work effectively with staff across multiple departments. This position requires strong communication skills, computer proficiency, attention to confidentiality, and the ability to meet deadlines while maintaining accuracy.

Position Type: Hourly
FLSA Status: Non-Exempt
Reports To: Chief Financial Officer (CFO)
Positions Supervised: None

Essential Duties and Responsibilities

• Enter and maintain service codes accurately for invoicing and billing purposes.
• Review billing and service documentation for accuracy and completeness and assist with correcting inaccurate or missing codes as needed.
• Maintain current and accurate program rosters and distribute updated rosters to appropriate staff.
• Prepare, organize, and maintain group logs and other documentation required for billing and compliance purposes.
• Assist staff and departments with billing-related projects and administrative tasks, including typing, copying, scanning, filing, and data entry.
• Enter and maintain billing, service, and other data into applicable electronic systems.
• Maintain status forms and other documentation necessary to support accurate billing and service tracking.
• Prepare and organize service delivery logs and other records for billing audits and compliance reviews.
• Assist with retrieving, organizing, and maintaining discharged client files and records as needed.
• Assist with collecting and organizing data used for performance improvement activities.
• Assist with the dissemination of billing, financial, program, and administrative information to internal and external parties as authorized.

• Respond to telephone calls and other communications in a professional and timely manner, providing information, taking messages, and directing calls to the appropriate staff.
• Maintain accurate and organized electronic and physical records in accordance with organizational requirements.
• Assist the CFO and other designated staff with special projects and administrative duties as assigned.
• Run organizational errands as needed, including trips to the bank, post office, residential locations, or other business-related locations.
• Maintain strict confidentiality of client, employee, financial, and organizational information at all times.
• Follow all Gibson Center for Behavioral Change policies, procedures, compliance requirements, and applicable federal, state, and local regulations.
• Maintain professional and effective working relationships with staff, clients, vendors, and other individuals conducting business with the organization.
• Report billing discrepancies, documentation concerns, or other issues to the CFO or appropriate supervisor in a timely manner.
• Perform other duties and responsibilities as assigned.

Required Qualifications

• High school diploma or GED required.
• Previous clerical, administrative, billing, or data-entry experience preferred.
• Experience working with electronic health records, billing systems, or healthcare documentation preferred.
• Basic knowledge of computers, Microsoft Office, email, and electronic data-entry systems.
• Strong attention to detail and accuracy.
• Ability to organize and prioritize multiple tasks.
• Ability to communicate effectively, both verbally and in writing.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently while also functioning effectively as part of a team.

Physical and Work Requirements

• Ability to sit for extended periods while performing computer and administrative duties.
• Ability to stand, walk, bend, reach, and perform routine office activities.
• Ability to use a computer, telephone, copier, scanner, and other standard office equipment.
• Ability to occasionally lift and carry office supplies, files, or other items as required.
• Must be able to meet attendance and scheduling requirements of the position.

Confidentiality

The Billing Specialist will have access to confidential client, employee, financial, and organizational information. The employee is expected to protect all confidential information and comply with HIPAA, organizational policies, and all applicable confidentiality requirements.

Supervision

Supervised By: Chief Financial Officer (CFO)
Positions Supervised: None