What are the responsibilities and job description for the Order Management Specialist position at GF Piping Systems?
The Order Management Specialist, Level I, is responsible for accurately and efficiently processing customer orders while ensuring all interactions are properly tracked in Microsoft Dynamics CRM. This role plays a key part in supporting timely order fulfillment and resolving basic order discrepancies. The specialist works closely with internal teams through Microsoft Teams to maintain smooth order flow and excellent customer.
Your tasks
Clear vision and purpose
"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.
Sustainability and innovation focus
We have high sustainability and innovation goals. Let's work towards a sustainable future together.
Excellent learning tools
At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
Great career opportunities
GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.
Your contact
Janet Gonzalez
HR Manager
janet.gonzalez@georgfischer.com
9271 Jeronimo Road
92618 Irvine
United States
Your work route
United States, Little Rock, AR
Who We Are
GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.
Your tasks
- Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.
- Verify Order details, including pricing, availability, and delivery timelines.
- Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics.
- Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
- Identify and escalate order discrepancies or delays to appropriate teams.
- Utilize Microsoft Teams for collaboration, updates, and internal communication
- Maintain accurate records of orders and customer communications
- Assist with order-related reports and documentation.
- All other duties as assigned.
- High school diploma or equivalent required; associate’s degree preferred.
- 1 year of experience in order management, customer service, or administrative support preferably in operations or manufacturing.
- Knowledge of ERP system (SAP).
- Basic knowledge of Excel, Word, and Outlook. Microsoft Teams and Microsoft Dynamics CRM.
- SCM/back-office experience preferably in technical industry, preferred.
- Ability to work collaboratively in a team-oriented environment
Clear vision and purpose
"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.
Sustainability and innovation focus
We have high sustainability and innovation goals. Let's work towards a sustainable future together.
Excellent learning tools
At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
Great career opportunities
GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.
Your contact
Janet Gonzalez
HR Manager
janet.gonzalez@georgfischer.com
9271 Jeronimo Road
92618 Irvine
United States
Your work route
United States, Little Rock, AR
Who We Are
GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.