Order Management Specialist, Lead (Irvine, CA)

As an Order Management Specialist Lead, you will play a crucial role in ensuring the smooth operation of our customer service department by providing guidance and support to Order Management Specialists while also performing as an individual contributor. You will serve as the first point of escalation for order management specialists when they encounter complex issues or require assistance in resolving customer inquiries. Your primary objective will be to assist with these issues and perform as an independent contributor.

Your tasks

• Act as the initial point of contact for customer service agents seeking assistance with escalated customer inquiries or complex issues.
• Assist in resolving escalated customer issues by utilizing problem-solving skills, product knowledge, and company policies.
• Collaborate with all other company departments to address customer concerns and improve overall customer experience.
• Monitors department queues to ensure proper coverage.
• Support managers in facilitating timely communication of issues and updates to the team.
• Addressing others by name, title, or other respectful identifier, and respecting the diversity of our work force in actions, words, and deeds.
• Committed to the protection of the environment and the health and safety of our employees, customers, and neighbors.
• Committed to the protection of the environment and the health and safety of our employees, customers and neighbors. Responsible for maintaining and continuously improving our Environmental Management System (EMS).
• All other duties as assigned.
  
  

Your profile

• Bachelor’s degree in business management or related field, preferred.
• 5 years of professional management experience, preferred.
• Experience in an industrial or OEM environment, a plus.
• Proficiency with SAP, CRM systems, and other relevant tools.
• Excellent problem-solving skills and the ability to think critically.
• Strong interpersonal skills
• Performs all operations to prescribed safety principals.
• Presents professional communication skills – verbal, written, e-mail.
  
  

Benefits

Clear vision and purpose

"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.

Sustainability and innovation focus

We have high sustainability and innovation goals. Let's work towards a sustainable future together.

Excellent learning tools

At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.

Great career opportunities

GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.

Your contact

Janet Gonzalez

HR Manager

janet.gonzalez@georgfischer.com

9271 Jeronimo Road

92618 Irvine

United States

Your work route

United States, Irvine, CA

Who We Are

GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.