What are the responsibilities and job description for the Night Auditor position at GF Hotels & Resorts USA?
Whether you are visiting for business or leisure Fairfield Inn Charlotte Gastonia is the ideal choice when staying in Gastonia North Carolina. Located right off I 85 South just minutes from Charlotte our hotel places you near many of the area's prominent destinations including the US National Whitewater Center, Gastonia Municipal Airport, Daniel Stowe Botanical Garden and Gastonia Conference Center. Start your day with our free breakfast, including a selection of meats, eggs, waffles, yogurts and other popular favorites. Our hotel offers complimentary high-speed WiFi, an indoor pool and a 24-hour fitness center. At the end of your day in Gastonia North Carolina unwind in the comfort of a spacious hotel room with plush bedding, a mini-refrigerator, a microwave, a work desk and a flat-screen TV. Have a peaceful night's sleep at Fairfield Inn Charlotte Gastonia.
Our hotel has an exciting opportunity to join our team as a hotel front desk night auditor.
The night auditor is primarily responsiblefor balancing and auditing a hotel's financial transactions for a 24-hour period,ensuring accuracy and preparing reports for management. They also handle guest services during the overnight shift, including check-ins, check-outs, and addressing guest inquiries and concerns.
Key Responsibilities:
Financial Auditing:
- Reconciling daily financial transactions, such as room charges, restaurant bills, and other expenses.
- Verifying the accuracy of all postings and ensuring proper documentation.
- Preparing and distributing end-of-day financial reports.
- Identifying and resolving any discrepancies in financial records.
Guest Services:
- Checking guests in and out, including processing payments and issuing receipts.
- Answering phone calls and responding to guest inquiries and requests.
- Addressing guest complaints or concerns promptly and professionally.
- Providing information about hotel amenities, services, and local attractions.
Security and Operations:
- Monitoring security systems and conducting regular checks of the premises.
- Ensuring the front desk and common areas are clean and organized.
- Handling any emergency situations or incidents that may arise overnight.
- Maintaining a smooth transition between the night and day shifts.
Other:
- Handling reservations and managing changes or cancellations.
- Assisting with preparing and delivering reports to management.
- Communicating important information to the day staff.
Skills and Qualification
Strong understanding ofbasic accounting principles and financial reconciliation.
Excellent communicationand interpersonal skills to interact with guests effectively
Ability to identify andresolve issues efficiently and professionally.
Strong organizational skillsto manage multiple tasks and maintain accurate records.
Proficiency in using hotelmanagement software and other relevant computer systems.
At GF we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation plus a great culture.
GF Hotels & Resorts is an award-winning full-service ownershipand management company that specializes in hotels, resorts, golf courses, andother related hospitality assets. Since its founding in 1988, GF has operated over 800 properties in 46 states. GF's expertise includes but is not limited to Sales & Marketing, Food & Beverage, Revenue Strategy, InformationTechnology, Human Resources and a complete Accounting System. Currently, GF partners with Hilton, Marriott, Hyatt, IHG, Choice, Wyndham, Best Western,among others, as well as individual properties. With its award-winning approach to maximizing guest satisfaction, GF has been recognized as one of the top management companies in the industry.
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