Front Desk Agent

Unwind your way at TownePlace Suites Detroit Sterling Heights. Our Sterling Heights MI extended stay hotel offers the comforts you need to maintain your routine during travel. During your stay, enjoy easy access to attractions near our hotel like The Mall at Partridge Creek, Michigan Lottery Amphitheatre at Freedom Hill, and C.J. Barrymore's. Our convenient location and complimentary onsite parking also make our Sterling Heights hotel suites a great choice for your upcoming Detroit group stay. No matter how long you're in town, make the most of it at TownePlace Suites Detroit Sterling Heights.

We have a great opportunity to join our team as a Front Desk Agent. This is a part time position with an hourly rate of $16 per hour.

• Responsible for counting cash, and maintaining accuracy of issued cash drawer at the beginning and end of each scheduled shift.
• Daily checks the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Transmits and receives telephone messages when necessary.
• Works closely with the reservations department to ensure arrival dates on reservations are correct.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork and reports as assigned by management.
• Responsible for completing all end of shift cash closing procedures.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes changes for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone to ledger.
• Completes daily-required shift checklists.
• Must wear required uniform. Must maintain a neat, clean and well-groomed appearance.
• Performs other duties as assigned by management.

Requirements

Excellent guest service skills

Solid understanding of hotel front office technology

Hospitality mindset

At GF we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation plus a great culture.

GF Hotels & Resorts is an award-winning full-service ownership and management company that specializes in hotels, resorts, golf courses, and other related hospitality assets. Since its founding in 1988, GF has operated over 800 properties in 46 states. GF's expertise includes but is not limited to Sales & Marketing, Food & Beverage, Revenue Strategy, Information Technology, Human Resources and a complete Accounting System. Currently, GF partners with Hilton, Marriott,Hyatt, IHG, Choice, Wyndham, Best Western, among others, as well as individual properties. With its award-winning approach to maximizing guest satisfaction,GF has been recognized as one of the top management companies in the industry.

(Ref: 856)