What are the responsibilities and job description for the ESTIMATOR position at Gettel Automotive Group?
At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
- Medical, Dental & Vision Insurance
- Life Insurance
- Health Savings & Flex Spending Accounts
- Short & Long Term Disability
- 401K Plan
- Holiday Pay
- Personal & Sick Days
- Paid Vacation
- Paid Training
- Growth Opportunities
- Flexible Work Schedules
- Discounts on products & services
- Employee vehicle purchase plans
- Saturday Lunches
- Accident & Critical Care Plans
GENERAL RESPONSIBILITIES
- Act as principal contact between the Collision Department and all customers for the sale of parts and labor
- Primary goals are to provide customer satisfaction and maximize collision center sales.
SPECIFIC RESPONSIBILITIES
- Maintain a professional appearance including standard uniform with proper identification. Keep reception area clean and organized.
- Insure complete and legible R/O write-up, including entering all information correctly into Data Management System (Reynolds).
- Document all pertinent information regarding each job, including the complaint, cause and correction.
- Collect e mail information from each client.
- Obtain clear authorization for all repairs at time of write up.
- Establish and document on RO, a specific time promise for each R/O.
- Obtain customer signatures as needed.
- Identify potential “comeback” issues and report to Collision Center Manager.
- Tag vehicle and keys.
- Complete full walk around of each vehicle, and present any additional sales opportunities, including general service items.
- Verify road test if necessary.
- Communicate and document with all customers and insurance companies all repair progress, and payment responsibilities
- Coordinate rental car arrangements prior to drop off
- Inspect each completed vehicle before delivery
- Perform dedicated Active Delivery (including a complete review of all work performed and related pricing of each item )
- Attach a copy of the Gettel Lifetime Warranty document
- Maintain and develop insurance relationships
- Maintain a positive attitude in dealing with customers, peers, and management.
- Maintain up-to-date collision technical knowledge allowing a competent presentation to customers and technicians.
- Maintain a minimum CSI required score designated by management.
- All daily activities are to be completed before leaving.
- Assist in any special assignments as designated by management
- Use 10-5-First-Last and “my pleasure” contact process