What are the responsibilities and job description for the PARTS COUNTER position at Gettel Automotive Group?
At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
- Medical, Dental & Vision Insurance
- Life Insurance
- Health Savings & Flex Spending Accounts
- Short & Long Term Disability
- 401K Plan
- Holiday Pay
- Personal & Sick Days
- Paid Vacation
- Paid Training
- Growth Opportunities
- Flexible Work Schedules
- Discounts on products & services
- Employee vehicle purchase plans
- Saturday Lunches
- Accident & Critical Care Plans
GENERAL RESPONSIBILITIES
- Act as principal contact between the Parts Department and all customers for the sale of parts and accessories.
- Primary goals are to provide customer satisfaction and maximize dealership parts sales.
SPECIFIC RESPONSIBILITIES
- Provide fast and courteous service to all Parts Clients and Technicians.
- Answer the telephone in accordance with dealership guidelines. Solicit orders or answer questions as appropriate.
- List and price out parts on repair orders and/or counter tickets.
- Write purchase orders for parts from outside suppliers, as required, and obtain management approval.
- Properly input lost sales into the inventory control system.
- Provide the necessary information for special and emergency orders if a part is not in stock.
- Maintain records of all special order parts and notify the person responsible for the order.
- Maintain a customer back order file.
- Maintain the special order parts inventory in a clean and orderly manner.
- Maintain the warranty return parts inventory in a clean and organized manner.
- Help to “scrap” parts held for factory claims with the factory representative.
- Participate in conducting a perpetual inventory.
- Keep your work area clean, free of debris and safe.
- Perform other duties and tasks as directed by management.
- 10 – 5 – First – Last “my pleasure” customer contact process.