What are the responsibilities and job description for the Junior ERP/MES Support Specialist position at Gerresheimer?
Company Description
Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 11,000 employees and generated annual revenues in 2022 of EUR 1.8bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.
Gerresheimer Peachtree City L.P. was established in 1993 in Peachtree City, GA, as part of the Plastics & Devices Division manufacturing and assembling a variety of precision molded plastic parts for various applications in the medical industry. The subsidiary operates in an 132 K sq. ft. production facility with 600 employees.
Job Description
Support, optimization, and further development of the Manufacturing Execution System (MES) used in the department (primarily ERP/MES), as well as advising affiliated units on related issues.
- Configure, operate, and maintain MES ensuring smooth functionality across the system.
- Ensuring data integrity and reliable operation of the MES system.
- Independently resolving system issues, or routing IT tickets to higher-level support units (local / business unit / global IT)
- Implementing defined, necessary adjustments during productive operation under the guidance of experienced key users
- Supporting migrations (including existing data sets), as well as reviewing concepts in the test system in compliance with defined process
- Manage user access and authorization ensuring secure operations.
- Provide ongoing user support, resolvling issues promptly and efficiently.
- Conducting training sessions and workshops for employees, as well as advising users on MES issues to maximize the usage and efficiency of the MES system.
- Creating process documentation, reports, and evaluations
- Generate reports and support reporting needs for various departments.
- Ensure consistent system communication to all stakeholders, promoting system updates and changes to prevent potential issues.
- Ensuring the reliable operation of MES
- Adhering to defined project goals in the role of change coordinator/project manager, including the timely implementation of corrective or improvement measures in MES
Qualifications
Knowledge typically acquired through a 3-year vocational training program, e.g., as an IT specialist, and expanded through at least 2 years of experience in a comparable role in IT administration / IT service. This position requires specialized knowledge in MES administration (Key User level).
Experience in maintaining or key user role within Manufacturing Execution Systems (MES).
Experience in regulated cGMP and GDP manufacturing environment preferred.
Additional Information
- Well established moderation and presentation techniques
- Solid structured way of working
All your information will be kept confidential according to EEO guidelines.