Customer Specialist

This role is an exciting opportunity to join a medical device company in San Diego who is making innovative products for patients. The Customer Operations Specialist will support the onboarding of customers, tracking of payments, and follow up of past-due payments.

Key Accountabilities:

• Demonstrate a deep understanding of hospital procurement processes and IDN workflows, including vendor onboarding, purchase order management, invoicing, and payment collections.
• Manage the full onboarding process for new hospital customers, including GHX onboarding, key account information, and tax certification
• Act as the main point of contact during onboarding to ensure a seamless customer experience
• Partner with the Sales organization to proactively chase, track, and resolve hospital purchase orders
• Maintain relationships with hospital staff to support invoicing and collections
• Manage the receipt of orders, and process them effectively and accurately into the ERP system
• Send out invoices to and manage general communications with customers
• Leverage customer relationships to support effective payment of invoices
• Ensure effective and prompt responses to all customer inquiries, via phone and/or email. Manage and minimize customer complaints
• Ensure optimal utilization of key operational systems, e.g. ERP, EDI, CRM

Experience:

• 4 years of previous customer service experience, preferably within the healthcare or hospital environment
• Experience with new customer onboarding, payment tracking, and collections
• Proficiency in using customer service software and ERP system