Customer Service Representative

With over 70 years of experience in wire and wire cloth products, Gerard Daniel Worldwide's sales teams and applications engineers collaborate with our customers to create solutions to their manufacturing and supply chain challenges. Being involved in a wide range of industries, including aerospace, vehicles, clean energy, pharmaceutical, oil, gas, mining, and industrial applications.

We are expanding our sales force in and are currently looking for a Customer Service Professional (CSR) to join our team. The CSR serves as the primary point of contact for an assigned customer base, responsible for building and maintaining strong customer relationships. The CSR also acts as the voice of the customer within the organization, ensuring that customer needs and feedback are effectively communicated to the business.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and web requests.
• Proactively conduct customer outreach to build and maintain strong relationships, ensuring a high level of customer satisfaction.
• Achieve and maintain rapport with customers to deliver exceptional service and foster repeat business.
• Prepare and deliver accurate customer quotes by analyzing historical data, current pricing, inventory status, and market trends.
• Convert inquiries and quotes into sales orders by providing timely information, promoting value-added services or alternative products, and following up on outstanding quotes.
• Collaborate with Business Development and Managment team to foster seamless communication and customer satisfaction.
• Oversee all aspects of territory management, including processing customer quotes, orders, returns, and complaints.
• Maintain accurate customer records and profiles in the order entry system.
• Prospect for new business opportunities within the assigned territory.
• Work closely with the production team to expedite shipments and manage lead times for scheduled deliveries.
• Communicate delivery updates and timelines to customers promptly.
• Resolve product or service issues by identifying the root cause, collaborating with internal teams, and ensuring timely resolution and follow-up.
• Undertake other administrative duties as required to support the position's objectives.

Requirements:

• High School Diploma or equivalent
• 2- 3 years of related work experience
• 2 years experience utilizing Customer Relationship Management software.
• Proven verbal and written communication skills.
• Strong analytical and problem solving skills.
• Excellent interpersonal skills to deal efficiently and effectively with internal and external contacts.
• Ability to prioritize and work effectively under strict deadlines.
• Good mathematical skills.
• Excellent organizational skills.