What are the responsibilities and job description for the VIP Service Coordinator (Sales-Focused) position at Gerald Jones Auto Group?
About Us
At Gerald Jones Ford, we are committed to delivering a best-in-class customer experience while maximizing every opportunity to serve our customers’ automotive needs.
Our service drive is one of the busiest touchpoints in the dealership—and a major opportunity for growth.
We are seeking a high-energy, sales-driven VIP Service Coordinator to engage with service customers, elevate their experience, and actively identify opportunities to generate additional service and parts revenue.
Position Overview
This is not just a customer service role—this is a revenue-driving position. The VIP Service Coordinator is responsible for greeting customers, building rapport, and turning service visits into sales opportunities by promoting maintenance, upgrades, and additional services.
Key Responsibilities
At Gerald Jones Ford, we are committed to delivering a best-in-class customer experience while maximizing every opportunity to serve our customers’ automotive needs.
Our service drive is one of the busiest touchpoints in the dealership—and a major opportunity for growth.
We are seeking a high-energy, sales-driven VIP Service Coordinator to engage with service customers, elevate their experience, and actively identify opportunities to generate additional service and parts revenue.
Position Overview
This is not just a customer service role—this is a revenue-driving position. The VIP Service Coordinator is responsible for greeting customers, building rapport, and turning service visits into sales opportunities by promoting maintenance, upgrades, and additional services.
Key Responsibilities
- Greet and engage every service customer with energy, professionalism, and urgency
- Actively build relationships and maintain a strong presence in the service drive
- Identify and create sales opportunities within the service lane
- Support service advisors by reinforcing recommendations and increasing customer approval rates
- Assist in managing customer flow and ensuring a premium experience
- Follow up with customers to drive repeat business and retention
- Proven experience in sales, customer engagement, or upselling (automotive preferred but not required)
- Strong communication and persuasion skills
- Outgoing, confident personality with a natural ability to connect with people
- Ability to work in a fast-paced, performance-driven environment
- Self-motivated with a results-oriented mindset
- Someone who sees every customer interaction as a sales opportunity
- A team player who can support advisors while also driving their own impact
- A motivated individual who wants to increase income through performance
- A professional who can balance hospitality with assertiveness
- Competitive hourly pay performance-based bonuses
- Growth opportunities within the dealership
- High-traffic environment with strong earning potential
- Supportive and driven team culture