What are the responsibilities and job description for the Voice Engineer position at Georgia IT?
Job Details
Position – Voice Engineer
Work Location - Cypress, Texas.
12 months plus contract
Rate – DOE
Start date – immediately
Key Responsibilities
Design, implement, and support LAN/WAN/WLAN across multi-site and cloud environments.
Configure and administer Cisco FTD, Cisco ISE, Meraki, Catalyst, and Nexus.
Manage Fortinet FortiGate policies (NAT, VPN, ACLs) and network segmentation.
Operate Cisco Wireless Controllers and optimize enterprise Wi‑Fi.
Support Cisco voice (CUCM/Call Manager on‑prem), SIP trunks/SBCs, QoS, and dial plan changes.
Integrate/manage cloud UCaaS (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center (UCCX/UCCE/Webex CC).
Troubleshoot performance and incidents; maintain diagrams, runbooks, and change records.
Plan/execute upgrades, patches, and lifecycle refresh with minimal downtime.
Required Skills
Cisco: FTD, Meraki (switching), Catalyst, Nexus, Wireless Controllers, ISE, CUCM (on-prem Call Manager), VoIP/Voice, SIP, QoS.
UC/CC: Cloud UCaaS platforms and Contact Center (UCCX/UCCE/Webex CC preferred).
Security/Edge: Fortinet FortiGate firewalls; site-to-site/client VPNs, NAT, ACLs, policy design.
Juniper: Wireless/switching administration (operations, upgrades, tuning).
Environments: Cloud and on-prem networking; routing/switching, HA/DR, monitoring/observability.
Strong troubleshooting/documentation; cross-team collaboration.
Requirements added by the job poster
• 7 years of work experience with Juniper Networks Products
• 5 years of work experience with Voice over IP (VoIP)
• Can start immediately
• Working in an on-site setting
• 7 years of work experience with Cisco Systems Products