Voice Engineer - Cypress, TX

Overview

We are seeking an experienced Voice Engineer to design, implement, and support enterprise voice and network infrastructure across on-premises, multi-site, and cloud environments. This role focuses on Cisco voice technologies, UCaaS platforms, and secure network operations, with hands-on responsibility for troubleshooting, optimization, and lifecycle management.

Key Responsibilities

• Design, implement, and support LAN/WAN/WLAN solutions across multi-site and cloud environments.

• Configure, administer, and maintain Cisco FTD, Cisco ISE, Meraki, Catalyst, and Nexus platforms.

• Manage Fortinet FortiGate firewalls, including NAT, VPNs, ACLs, and network segmentation.

• Operate and optimize Cisco Wireless Controllers to ensure reliable enterprise Wi-Fi performance.

• Support Cisco voice infrastructure, including on-prem CUCM (Call Manager), SIP trunks/SBCs, QoS, and dial plan changes.

• Integrate and manage cloud UCaaS solutions (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center platforms (UCCX, UCCE, Webex Contact Center).

• Troubleshoot network and voice performance issues; respond to incidents and service degradations.

• Create and maintain network diagrams, runbooks, and change documentation.

• Plan and execute upgrades, patches, and lifecycle refreshes with minimal service disruption.

• Collaborate cross-functionally with infrastructure, security, and application teams.

Required Skills & Experience

Cisco Technologies

• Cisco FTD, Meraki (switching), Catalyst, Nexus

• Cisco Wireless Controllers

• Cisco ISE

• CUCM (on-prem Call Manager)

• VoIP/Voice, SIP, QoS

Unified Communications & Contact Center

• Experience with cloud UCaaS platforms

• Contact Center technologies (UCCX, UCCE, Webex CC preferred)

Security & Edge Networking

• Fortinet FortiGate firewalls

• Site-to-site and client VPNs

• NAT, ACLs, and security policy design

Juniper

• Wireless and switching administration, including operations, upgrades, and tuning

Infrastructure & Operations

• Cloud and on-prem networking environments

• Routing, switching, HA/DR

• Monitoring and observability tools

Professional Skills

• Strong troubleshooting and analytical skills

• Clear technical documentation practices

• Effective cross-team communication and collaboration