What are the responsibilities and job description for the Ticketing Supervisor position at George Washington's Mount Vernon?
Ticketing Supervisor
Full-Time, Non-exempt
Background
The Education and Guest Services Division provides meaningful learning opportunities for Mount Vernon's one million annual visitors and students in classrooms around the country. Through a diverse portfolio of interpretive experiences, engaging public programs, and online resources, we expand each learner's understanding of, and appreciation for, George Washington and the revolutionary world in which he lived.
Compensation : 19.00 / hour
Expected Hours :
40 hours / week to include every 3rd weekend, some evenings and holidays.
Position-Specific Responsibilities :
- Coordinate daily ticketing operations in order to ensure a high-quality and consistent guest experience in a safe and friendly environment. Provide timely and effective support to all ticketing agents. Actively observe daily activity and report any quality issues and inconsistencies to departmental leadership. Respond to guest issues as needed. Keep managers informed of all abnormalities of daily operations and maintain strong channels of communication.
- Document and maintain regular system and training procedures, making suggestions for improvement when needed.
- Assist departmental leadership with maintaining a positive work environment, encouraging morale, and providing staff with the tools necessary to succeed. Participate in daily coaching as needed, and provide any appropriate information about employee performance to managers in a timely manner.
- Facilitate the daily opening, closing, and security of all ticketing facilities, including care and balancing of all cash reserves. Make certain that ticketing posts are staffed appropriately. Implement emergency procedures when necessary. Report any incidents and / or concerns related to the safety of our guests, staff, and facilities.
- Produce daily data reports as needed. Assist with other projects as needed.
- Perform Guest Services duties when needed. Maintain a thorough understanding of estate logistics, programs, and content. Be a model for others.
Qualifications and Requirements :
Special Requirements :
Benefits :
Mount Vernon is dedicated to creating an inclusive environment for all employees. As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences and perspectives. All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender / sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and / or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. Mount Vernon will not tolerate discrimination or harassment based on any of these characteristics.
Salary : $19
