What are the responsibilities and job description for the Ticketing Supervisor position at Museum of the Bible?
Date: 04/15/2025
Location: Washington, D.C. | Onsite | Weekdays Weekends
Employment Status: Full-Time, Non-Exempt (Hourly)
Reports To: Guest Relations Manager
Salary: $20 to $22.50 Hourly*
The role of the Ticketing Supervisor is to oversee a staff of Guest Relations Associates to maximize the guest experience and invite all people to engage with the transformative power of the bible. This includes, but it is not limited to, greeting guests entering the building, overseeing all ticket sales. The supervisor will assist the Manager with the supervision of Associates, ensuring that company policies and White Glove customer service practices are adhered to. As a supervisor on the floor, this is a highly visible role to our guests, VIPs, and our Guest Relations team.
Duties & Responsibilities
Knowledge
Team: Embrace collaboration & camaraderie.
Heart: We are passionate about serving others.
Respect: We are courteous & humble.
Integrity: We are aligned with the Bible and our Mission.
Voice: We over-communicate, and we listen.
Excellence: We are never satisfied with “good enough.”
Location: Washington, D.C. | Onsite | Weekdays Weekends
Employment Status: Full-Time, Non-Exempt (Hourly)
Reports To: Guest Relations Manager
Salary: $20 to $22.50 Hourly*
- Salary is DOE, depending on experience.
The role of the Ticketing Supervisor is to oversee a staff of Guest Relations Associates to maximize the guest experience and invite all people to engage with the transformative power of the bible. This includes, but it is not limited to, greeting guests entering the building, overseeing all ticket sales. The supervisor will assist the Manager with the supervision of Associates, ensuring that company policies and White Glove customer service practices are adhered to. As a supervisor on the floor, this is a highly visible role to our guests, VIPs, and our Guest Relations team.
Duties & Responsibilities
- Motivate and inspire GR staff to proactively offer outstanding customer service that supports MOTB’s mission and exceeds guests’ expectations.
- Supervise and support a team of GR Associates staffed on level one.
- Assure that all staff and volunteers adhere to safety rules, best practices, and procedures.
- Conduct training for all new hires.
- Highly proficient with Tessitura ticketing system. Able to sell tickets, memberships, and complete group ticketing requests.
- Able to generate ticketing reports and data as needed.
- Responsible for familiarity with all museum galleries, exhibits and events.
- Able to work independently and handle guests’ needs and questions without assistance.
- Other Duties as assigned.
Knowledge
- Bachelor’s degree in museum studies/hospitality or equivalent experiential learning preferred.
- 1-2 years of supervisory experience.
- Demonstrate supervisory skills of leadership, communication, and support.
- Excellent customer service skills.
- Excellent organizational skills with high attention to detail.
- Excellent verbal communication skills – must be a “people person.”
- Handle cash transactions prioritizing accuracy over speed.
- Strong computer literacy (Outlook, Word, Excel)
- Champion the Museum of the Bible’s mission to invite all people to engage with the transformative power of the Bible.
- Able to work evenings, holidays, and weekends as needed.
- Must have seven-day availability to meet work schedule.
- Stand for extended periods of time and lift 30 lbs.
- As needed, inclusion in official or incidental photographs and videos for MOTB and/or guests.
Team: Embrace collaboration & camaraderie.
Heart: We are passionate about serving others.
Respect: We are courteous & humble.
Integrity: We are aligned with the Bible and our Mission.
Voice: We over-communicate, and we listen.
Excellence: We are never satisfied with “good enough.”
Salary : $20 - $23
