What are the responsibilities and job description for the Residential Plumbing Operations Manager position at George Brazil?
Residential Plumbing Operations Manager
Lead the Team. Drive Performance. Build the Next Generation of Technicians.
George Brazil Plumbing & Electrical is looking for an experienced residential plumbing professional who is ready to take ownership of team performance, technician development, and operational excellence.
This role is ideal for someone who understands residential service plumbing and enjoys helping others succeed. You'll spend most time in the office handling spreadsheets, sales reports and all other office aspects of the plumbing division. You will be working side by side with another expert in the field who handles more of the field responsibilities but you may also need to step into this role from time to time.
About George Brazil
For over 70 years, George Brazil has been serving homeowners throughout the Valley. As an employee-owned company, we believe the people who help build the business should benefit from its success.
What You'll Be Responsible For
- Coaching and developing residential plumbing technicians
- Conducting ride-alongs and field observations
- Reviewing technician performance and key business metrics
- Supporting recruiting, onboarding, and training efforts
- Ensuring service quality and customer satisfaction standards are maintained
- Collaborating with dispatch, call center, and leadership teams
- Identifying opportunities to improve operational performance
- Creating accountability while maintaining a positive team culture
What Makes You Successful
- Strong residential plumbing service and repair background
- Previous experience leading, mentoring, or training others
- Ability to communicate effectively with technicians and customers
- Comfortable reviewing reports, KPIs, and operational data
- Organized, dependable, and solutions-oriented
- Familiarity with ServiceTitan or similar service software is a plus
- Desire to grow into a larger leadership role
Preferred Experience
- 5 years in residential plumbing service
- Lead technician, field supervisor, trainer, or management experience preferred
- Experience managing performance metrics and technician development
What We Offer
- Competitive compensation with performance incentives
- Employee Stock Ownership Plan (ESOP)
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) retirement plan
- Ongoing leadership training and professional development
- Established systems and support structure
- Long-term career stability with a respected Arizona company
Why George Brazil?
- Employee-Owned
- Residential Service Focused
- Established Reputation Since 1955
- Growth-Oriented Leadership Team
- Strong Technology and Operational Support
If you're ready to help build a high-performing plumbing team while advancing your leadership career, we'd like to speak with you.
George Brazil Plumbing & Electrical
Employee-Owned. Professionally Driven. 70 Years of Excellence.