Customer Experience Analyst

At GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe.

Join us to be part of a forward-thinking, people-centered company where your ideas and contributions truly matter.

This is your opportunity to make a real impact in a collaborative, international environment.

The Customer Experience Analyst will serve as a key member of the Customer Experience Team—a dedicated group focused on driving customer satisfaction through exceptional execution. This role is responsible for leveraging data analytics and managing customer orders to support on-time delivery (OTD), expediting critical items, and collaborating closely with planning, supply chain, and other internal stakeholders. The ideal candidate is action-oriented, thrives in a dynamic environment, and is passionate about solving problems and improving processes to deliver a best-in-class customer experience.

Essential Duties & Responsibilities

• Expedite Management: Identify and execute expedites for customer orders by partnering with planning, operations, and logistics to secure required materials or shorten lead times. Provide timely updates to customers and stakeholders.
• Data Analytics & Reporting: Analyze order fulfillment, expedite requests, and delivery performance data to identify trends, bottlenecks, and improvement opportunities. Develop and maintain dashboards and reports for internal stakeholders.
• Proactive Order Review: Regularly review open order reports to identify potential risks to on-time delivery. Take ownership of issues, initiate corrective actions, and communicate status updates both internally and externally.
• Cross-Functional Collaboration: Build strong working relationships with Planning, Supply Chain, Customer Service, and Sales teams to align priorities, resolve constraints, and deliver customer-focused solutions.
• Customer Advocacy: Act as the voice of the customer within internal teams, ensuring that commitments are met, and issues are escalated and addressed with urgency.
• Project Support: Participate in special projects and continuous improvement initiatives related to order fulfillment, customer experience, or operational efficiency. Provide data analysis, documentation, and recommendations as needed.
• Process Improvement: Identify opportunities to streamline and enhance order management processes. Support the development of automated reporting and data visualization tools to improve customer outcomes
  
  

Desired Requirements

• Education & Experience:
• Associate or bachelor’s degree in business, data analytics, or related field preferred
• 2–4 years of experience in customer service, data analytics, or supply chain roles
• Skills & Competencies:
• Strong analytical and problem-solving skills
• Proficiency in ERP systems (SAP preferred)
• Advanced Microsoft Excel and data visualization
• Excellent communication and interpersonal abilities
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with a continuous improvement mindset
  
  

Knowledge, Skills, Training & Abilities

• Customer-first mentality with a sense of urgency and ownership
• Ability to anticipate issues and take proactive action
• Collaborative and resourceful team player
• Comfortable navigating ambiguity and driving clarity
• Committed to accuracy, accountability, and service excellence
  
  

Physical Requirements

• Ability to discern various colors (wires, electronic components, etc.).
• Standing
• Stooping.
• Must be able to talk and hear
• Sitting more than 2/3 of the time
• Reaching with hands and arms
• Using hands to finger, handle, or feel over 2/3 of the time
• Ability to lift up to 25 pounds. Occasionally.
  
  

Please submit your application via the ‘Apply’ button.