What are the responsibilities and job description for the Plumbing Dispatcher position at Genuine Plumbing and Heating LLC?
Staten Island based plumbing company looking for an experienced plumbing professional who’s ready to step into a high-impact role within our service department. This position is ideal for someone with 3 years in the plumbing industry who has also handled dispatching, estimating and customer relations – someone who knows how to keep jobs moving, customers happy and technicians supported.
Responsibilities to include but not limited to:
- Day-to-day service operations and scheduling
- Coordinate with office staff and ownership on workflow and priorities
- Prepare and review service estimates and job proposals
- Work closely with project management on awarded jobs
- Manage/track permit applications, filings and approvals
- Use DOB NOW and BIS systems for filings and tracking
- Prepare and submit required documentation and drawings
- Review construction documents for NYC Building Code and zoning compliance
- Coordinate with NYC DOB and other agencies
- Maintain accurate records and compliance
Experience:
- 3 years of plumbing experience
- Strong quoting and job-costing skills
- Excellent communication and customer service abilities
- Highly organized with the ability to manage multiple jobs at once
- Professional, calm under pressure and solution oriented
- Strong knowledge with DOB NOW and BIS systems
- Knowledge of plumbing code requirements is a plus
- Computer skills, Excel, Word, Google Docs, Google Sheets, QuickBooks, Adobe
Salary : $40,000 - $75,000