Part-Time Administrative Assistant - Spanish Speaking

Gentle Guardians Counseling Center is an outpatient mental health clinic providing services to kids, teens, and parents. We are looking for a STELLAR Administrative Assistant who is trained and experienced in managing office operations with our intake process, marketing needs, managing client files, and other administrative tasks . We are looking for someone who has impeccable organizational skills, precise attention to detail, and is excellent in communication. The ideal candidate is highly collaborative with their supervisor and eager to meet the needs of the team and patients. This position is both remote and in-office at our Bountiful location.

Responsibilities:

• ACTIVE attendance to taking client calls/emails/texts, answering client and clinical team's questions/concerns.
• CONVERTS INQUIRES TO CLIENTS - Meeting quotas of converting client inquiries into new appointments to fill up clinicians' schedules.
• Responsible for assisting in the creation of internal and external marketing materials and communications, as well as administering marketing strategies in alignment with established goals.
• Occasional office cleaning.
• Manage small purchases of therapy materials for clinicians.
• Committed to providing the best atmosphere for our clients and our team.
• Perform client care duties including assisting with intake calls, answering the phone, and responding to emails to answer general and specific questions about the practice.
• Manage intake paperwork collection and ensure EHR files are accurate.
• Calls and informs clients of missing information, appointment confirmations, appointment reminders and scheduling conflicts.
• Assists with the creation, maintenance, and strategy of the organization's digital presence to build awareness and position in the marketplace.
• Assists the leadership team in coordinating, developing, and implementing strategies to drive an organization's growth through assigned marketing projects, including digital marketing.
• Assist in updating files, payment information, and insurance cards.
• Assist with website management
• Conducts market research, assesses findings, and makes related recommendations
• Provide administrative assistance to the billing department as needed.

Qualifications:

• Fluent in English and Spanish languages (verbal, written, reading) IS A MUST.
• Experience in sales in healthcare or mental healthcare IS A MUST.
• Experience in marketing for mental health agencies IS A MUST.
• Experience in providing reception for mental health agencies IS A MUST.

Skills:

• Align with Gentle Guardians Counseling Center's mission, vision, and values.
• Excellent verbal and written communication skills.
• Excellent interpersonal and skills.
• Excellent customer service and empathy skills.
• Ability to execute marketing plans to include managing Facebook Ads, use Google Analytics, Google AdWords, YELP, etc.
• High level of organization and attention to detail.
• Ability to create and maintain accurate records.
• Ability to manage and monitor confidential information.
• High level ability to prioritize various projects and tasks independently.
• Passion for working with others (being collaborative) and helping our team members grow and learn.
• The ideal person is invested in time and energy in Gentle Guardians Counseling.
• Able to handle difficult client issues with respect and compassion.
• Independent and effective problem solver.
• Ability to fix client issues and creating client satisfaction.
• Able to take direct and constructive feedback and run with it.

If you are a detail-oriented individual with a strong understanding of mental health systems, we encourage you to apply for this position! We would love for you to join our team and be a positive contributor as our administrative assistant!

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.

Job Type: Part-time

Projected Total Compensation: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Flexible schedule

Experience:

• Sales: 1 year (Required)
• Mental Health : 1 year (Preferred)

Language:

• English and Spanish (Required)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Bountiful, UT 84010 (Preferred)

Work Location: Hybrid remote in Bountiful, UT 84010

Salary : $15 - $18